Excellent written and spoken English skills., Bachelor’s degree in progress or completed., Technical aptitude with smartphones and operating systems., Willingness for continuous self-directed learning..
Key responsabilities:
Provide timely and high-quality resolutions to customer queries.
Communicate effectively with customers via calls, emails, and chats.
Coordinate with peers and management to enhance service delivery.
Contribute to a positive and high-performance workplace culture.
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Influx delivers brand-first service experiences from startup to scale. Founded in 2013, we’re bringing ‘on demand’ to customer support. Our follow-the-sun model means you get consistent, high-quality coverage in any timezone.
In this remote role, you'll thrive by providing timely and high-quality resolutions to customer queries. Your ability to multitask and manage both simple and complex processes with composure under pressure will ensure consistent and reliable delivery.
Join our vibrant team and make a tangible impact on customer satisfaction every day.
Tasks Include
Diagnose and solve the customers’ problems
Communicate effectively via calls, emails and chats with our customers
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture
Requirements
All levels of experience welcome!
What We're Looking For
Excellent English, both written and spoken
Ability to deliver consistent and effective communication with client stakeholders in different mediums (slack and video) and contexts (f2f and with groups)
Willingness to engage in continuous self-directed learning and personal development
Technical aptitude: confidence with smartphones, operating systems and laptops
High-quality internet, power and computer that can support online face to face (e.g. Google Meet) conversation without interruption
Bachelor’s degree - at least in progress
Benefits
A work-from-home arrangement, which provides some flexibility to a degree
An international team that embraces personal and professional growth as well as the importance of coaching. You will grow with us!
International clients with high standards of excellence
A growing company (and industry), which poses challenges as well as opportunities
If this sounds like you or someone you know, the application link is below! Apply now!
Apply Here
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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