Offer summary

Qualifications:

Bachelor's degree in Communication, IT, or a related field., Experience in managing communication systems, preferably Intercom and telephony., Strong troubleshooting skills and technical support experience., Excellent organizational and negotiation skills..

Key responsabilities:

Oversee and manage settings for Intercom and telephony systems.

Provide technical support and customize system settings for projects.

Update training materials and guides for system features.

Negotiate contracts and manage payment processes for communication services.

Novakid is a Series B EdTech startup ($41,5M raise) with double-digit revenue growth in 2023. This online English as a Second Language learning platform for children aged 4 to 12 has delivered over 15 million English lessons for kids since inception in 2017. This award-winning online English school offers one-to-one and group lessons with qualified and experienced teachers. Kids learn efficiently through full language immersion and fun games and activities, mastering English for academic and career success. The ability to master the English language from an early age is important for a child's future academic and career goals. Novakid complements school learning by giving kids a safe place for real-life English speaking practice, and the methodology is based on learning games - representing the new generation of online learning. Novakid has been recognised by a number of organisations across the world. In 2023, Novakid was included on the 2023 Inc 5000 list - position 105 of 5000, and is 1st in the Education category. In the same year, Novakid won the Best Digital Language Learning Product of the Year Award in the Digital Education Awards; was recognised as a finalist in the 2023 EdTech Digest Awards in the category of Best Language Learning Solution and Novakid was nominated as a finalist in the ‘Early Years’ category of the EdtechX Awards 2023. In 2022, Novakid was selected as the winner of the “Overall Language Learning Company of the Year” in the 2022 EdTech Breakthrough Awards. Novakid’s mission is to build a global community of young English learners designed to encourage deep and meaningful friendships across different cultures. Vacancies: https://hr.novakidschool.com/

Job description

We’re Novakid School, the next-generation early English learning platform that allows kids around the world to learn English efficiently, through play and fully remote practice with native-speaking teachers.

Think cutting edge technology like AI-powered games and training apps that promote English speaking and comprehension based on the use of authentic content in English language. Think certified professionals with years and decades of expertise in children’s psychology and learning methods.

“Our Vision is to change the way ESL children learn English by making it more engaging, elective, fun, and accessible. The ability to master the English language from an early age is critical to achieving a path of greater success and fulfillment, socially, emotionally, academically and professionally.”

– Max Azarov, Founder

Role Overview:
The CS Systems Manager will oversee Novakid's main communication systems, including Intercom and telephony. This role requires active management of settings, user permissions, and troubleshooting. The manager will also update training materials, handle contracts and payments, and look for better communication solutions.

Key Responsibilities:

Manage and adjust settings for Intercom and telephony systems, including user management and permissions.
Ensure smooth operation of these systems, focusing on functionality and user satisfaction.
Provide first-line technical support and customize settings for specific projects.
Develop and keep up-to-date guides and training materials for new features or system updates.
Negotiate contracts and manage payment processes for communication services.
Test and evaluate new tools to improve system capabilities.
Research and develop alternative communication solutions to meet changing needs.

Required profile