Offer summary

Qualifications:

Bachelor’s Degree, Technical Degree or equivalent work experience, 2+ years providing end-user support for PC desktop and application software, Strong communication and interpersonal skills, both written and verbal, Excellent problem-solving abilities and attention to detail..

Key responsabilities:

Provide end-user desktop support remotely for multiple users in Windows, Exchange, and Office 365 environments

Respond to Level 1 and 2 service ticket requests and escalate issues as necessary

Maintain technical documentation and communicate unresolved problems to the IT Coordinator

Collaborate effectively within a team to ensure high-quality customer service.

Job description

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “NextGen” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

Thrive is seeking an enthusiastic, personable, and qualified Systems Engineer to join our support team. This individual will provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments.

This individual will serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests/problems. The Systems Engineer will be responsible for technical documentation, assessing, resolving, and/or escalating issues as appropriate. The Systems Engineer will escalate all problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair. This individual will communicate to the IT Coordinator for problems that cannot be resolved.

Requirements

2+ years providing end-user support for current PC desktop, application software and user server administration
2+ years troubleshooting and repairing personal computers in a corporate networked environment
1+ years of financial industry experience, specifically within a private equity firm or hedge fund is preferred
1+ years providing white glove IT support
Strong communication/interpersonal skills, both written, verbal and excellent telephone manner
Maintain a high level of world-class customer service/professionalism to a wide range of customers
Enthusiastic individual with professional appearance and strong drive to provide quality support with a “can do” attitude and the ability to be energetic all times
Articulate technical information and convey to non-technical people
Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
Working collaboratively and cohesively in a team environment is critical to this role
Excellent attention to detail and multi-tasking ability
Excellent problem solver; able to prioritize and coordinate between tasks
Ability to identify, diagnose, and resolve first level problems for end-users of the workstations, laptops, printers and Mobile devices
Must have 2+ years of experience with the below incidents/requests related to, but not limited to the following:
Mail Application/Exchange/Office 365 issues
In depth knowledge of various operating systems (Mac-OS, Windows)
Installing and configuring computer hardware operating systems and applications
Active Directory – account creation/modification and password resets
Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Microsoft Office Suite 2007 and beyond
Experience with anti-virus technologies and troubleshooting
Client VPN setup and troubleshooting
Network and connectivity troubleshooting