Offer summary

Qualifications:

Minimum 1-year experience in a similar role, Excellent oral and written communication skills in English, Strong management and organizational skills, Familiarity with HTML, Javascript, and Google Analytics..

Key responsabilities:

Assist in the onboarding and setup process for new customers

Manage multiple projects simultaneously

Collaborate with team members to implement digital strategies

Stay updated with trends in digital and website tracking.

Job description

This is a remote position.

This company is hiring a full-time Digital Operations Associate for our Operations Team. They are looking for a customer service-focused individual who can assist with the onboarding/set up of new customers, and has the ability to understand & navigate website tracking. Their Operations Team environment tends to be very fast-paced, exciting, and constantly evolving.

Note: This position is open to applicants based in Nicaragua, Mexico City, Mexico, or Bogotá, Colombia.

Responsibilities

Assisting in the onboarding and setup process for new customers.
Understanding and navigating website tracking.
Managing multiple projects simultaneously.
Interacting and communicating with web developers and other team members.
Participate in planning and executing digital strategies to enhance customer acquisition and retention.
Collaborate with the team to ensure effective implementation of strategies and campaigns.
Stay updated with the latest trends and best practices in the digital and website tracking field.

Requirements

Minimum 1-year experience in a similar role
Excellent oral and written communication skills
Advanced English level
Strong management and organizational skills - ability to manage multiple projects at once
Highly proficient with computer programs
Familiar with HTML and Javascript tracking code installation
Comfortable interacting/communicating with customers and web developers
Experience with Google Analytics

Bonus Skills

Experience with Google & Microsoft Ads
Knowledge of how Call Tracking works
Exposure to Google Tag Assistant and Google Tag Manager is helpful
Knowledge of different Content Management Systems (Wix, WordPress, GoDaddy, etc)
Google Certification