Offer summary

Qualifications:

Bachelor's Degree in Engineering, Science or Technology with specialization in Biomedical, Biology, Biochemistry or similar field., Exceptional communication skills in English and Hindi, with fluency in Tamil and/or Telugu., Fundamental knowledge of medical devices and their applications., Hands-on experience with Microsoft Excel and understanding of computer systems..

Key responsabilities:

Act as the primary advocate and first line of support to customers, understanding their concerns and health conditions.

Educate customers on all aspects of the device and its applications as a Product Expert.

Participate in regular testing of the application and fertility monitor, resolving issues via phone, email, or chat.

Collaborate with various teams to understand changes that benefit all stakeholders and provide accurate feedback to customers.

Job description

Inito is a comprehensive health testing company that lets you test for fertility hormones, diabetes, vitamins, thyroid etc. on an at-home device and App. Our mission is to be present in every household worldwide with our patented technology that gives lab-grade results at home.

Our first test helps couples trying to conceive know when they are most fertile, confirm if they ovulate and identify if their hormone levels are sufficient for a healthy pregnancy.

Inito is also the first at-home medical device from India to clear the US FDA regulatory pathway, get featured on the Apple App Store and launch in the US.

Educating consumers about identifying and managing health issues is as important to our mission as building a great product. We are looking for smart and hardworking individuals to join our applications team to help understand customer pain points and continuously improve the product.

Why are you important to us?

Being a bridge between customers and Inito, you will manage all communications and provide exceptional assistance to our customers. Rather than just being the Voice of the Customer, you will also be acting as an active executioner for any implementation done on the customer end.

All the responsibilities we'll trust you with:

Acting as the primary advocate and the first line of support to the customer, you will understand the customer better, their concerns, health conditions and diseases
As a Product Expert, educate customers in all aspects of the device and its applications.
Being an exceptional Problem-Solver, you'll be quick enough to understand, respond and resolve customer queries including but not limited to product demonstration, functioning, and installation.
Participate in regular testing of the application and fertility monitor; interact with clients either via phone, email or chat and resolve issues
Collaborate with Biotech, Hardware, Software and AI teams to understand which changes benefit all stakeholders
Provide prompt and accurate feedback to customers, and follow-up to ensure full satisfaction after troubleshooting
Be detail-oriented to gather feedback from the customers, maintain up-to-date data, and present accurate and timely reports.

Looking for someone with:

Bachelor s Degree in Engineering, Science or Technology with specialization in Biomedical, Biology, Biochemistry or similar field
Exceptional communication in English and Hindi along with fluency in any regional languages Tamil and/or Telugu.
Fundamental knowledge of medical devices and their applications
Hands-on experience with Microsoft Excel and understanding of computer systems
Ability to translate business requirements into product use cases or technical requirements
Ability to learn and adapt quickly to new products or update to existing products
Someone who can train users/ customers to use the product effectively
Someone who can demonstrate the ability to multi-task and work on multiple projects and successfully deliver on time.

What else do we expect?

Value our customers and take absolute pride in everything you do.
Be comfortable while talking to customers with a bit of politeness, patience, and humility, and ensure customer satisfaction.
Execute every task to the highest standard and make it fun, with some teamwork.
Always be motivated and have a desire to learn.

Required profile