Vendor Coordinator

Description

Position Summary:

This position is responsible for coordinating the ordering of vendor services for Homeowners claims and acts as a liaison between the claim adjusting department and individual service providers.  

Essential Functions:

• Coordinate the procurement of vendor services on individual claims in accordance with internal processes and service level expectations
• Receive and order new vendor service requests, follow up on outstanding service orders, and communicate with adjusters and management on the status of vendor services
• Escalate and resolve vendor performance issues to external vendor management and internal Claims management if vendors are not in compliance with Service Level Agreements
• Assist senior management with assessing the performance of existing Claims vendors
• Support establishing policies and procedures; provide direction, support and leadership to external departmental staff and external vendors
• Serve as liaison between Claims and external vendors to ensure timeliness and quality of vendor services
• Handle routine and daily communication and performance management functions of vendor services, including monthly operational conference and web calls, quarterly performance reviews, ongoing disciplinary and performance management related communications
• Coordinate with other business units and Claims leadership to produce training materials and programs to facilitate the delivery of training related to vendor services and and service procurement
• Assist in projects related to vendor management such as vendor selection, evaluating vendor capabilities, and on/offboarding of vendors
• Support vendor management functions in processing of vendor invoices to ensure timeliness and accuracy of vendor billings and payment reconciliation
• Coordinate implementation of operational enhancements with vendors
• Support communications with external vendors and internal business teams
• Coordinate with Catastrophe Management for planning, mobilization and utilization of additional vendors during catastrophe response
• Conduct operational roundtables with vendors to document and communicate opportunities for improvement to senior management team
• Report, monitor performance measures, communicate trends, as well as, make recommendations to management and vendors
• Assist internal management in logistical matters pertaining to the Catastrophe Response vehicle and accompanying equipment
• Assist in coordinating resources and site logistics for Catastrophe Response team mobilization

Qualifications

Required Education and Experience:

• High school diploma
• 2+ years in the Claims industry with basic understanding of claim processes
• Must meet adjuster licensing requirements as defined by the Florida OIR within 30 days of hire

Preferred Qualifications:

• Experience in working with external vendors or procurement
• Ability to negotiate and reach agreements between vendors and the organization
• Ability to solve complex problems through analytical approach
• Proficient in MS Office
• Excellent oral and written communication skills
• Relationship development skills in vendor management, sales, or customer service
• Ability to travel overnight occasionally for vendor visits or in support of catastrophe responses
• Experience managing inspection firms, business process outsourcing service providers, software service providers, or information services firms
• Experience in developing and delivering training materials
• Project management experience