Offer summary

Qualifications:

1 to 3 years of experience in customer service, support, or project management., Basic understanding of app publishing and familiarity with app SDK, Play Store, and Apple Store guidelines., Fluent in English with excellent interpersonal skills and a service-oriented mindset., Ability to work collaboratively and autonomously in a fast-paced environment..

Key responsabilities:

Liaise with the Customer Team to create and update apps according to deadlines.

Publish new app versions and report on app usage to identify improvement areas.

Educate and train teams on Branded App specifics while connecting with clients to resolve issues.

Provide internal and external support for events, especially during high seasonal demand.

Job description

Our Mission

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.

Our Vision

At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.

Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

Our Beliefs

At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.

What you'll be doing?

Liaise with Customer Team to create/update apps and follow up as per deadlines

Publish new versions of the app as per the product release schedules and bug fixes

Report and analyse app usage/creation methods to identify areas of improvement

Keep track of possible policy changes made by Apple (IOS) and Google (Android)

Escalate process/product improvements to the Product team for continuous improvement

Co-design a product roadmap for our “Branded App in Studio” to smoothen the client journey

Educate and train teams on Branded App specifics

Connect with clients to help them sort out branded app issues

Participate in projects that involve the user experience across Swapcard

Provide internal and external support for events and act as support to our Customer team during high seasonal demand

Your Profile

1 to 3 years of experience in customer service, support or project management

Experienced and/or interested in tech and events

Has a basic understanding of app publishing

Fluent in English

Basic experience with app SDK and play store and apple store guidelines

Collaborative with the ability to work autonomously

Service oriented & empathetic toward clients with excellent interpersonal skills

Startup mindset - ready to learn, adapt, & initiate quickly

Passionate, proactive, and involved

Optimistic & calm when under pressure

Swapcard’s Interview process

Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.

1. Screening Interview with a recruiter from our people team.

2. A remote exercise to demonstrate and assess your skills.

3. Manager review with your future reporting manager

4. Leadership review with one of our department leaders

5. Reference check conducted by our people team

6. Offer

Swapcard's Values

🧠 Curious: We ask questions and try new things. We embrace new experiences and love to learn from others. We are curious about what something is and WHY something is.

👽 Open-minded: We welcome change as well as ideas and feedback from others. We welcome people as they are and learn from each other's personal and professional experiences.

❤️ Human: No masking who we are. Empathy encourages a down-to-earth environment where we all feel comfortable and free to be human. Creating bonds makes it easier to share ideas, give feedback, and ask for help.

✊ Resilient: Our challenges in life have only made us stronger and wiser. We prefer the term “experiment” over “failure” because we always keep trying. We are solution-oriented and find innovative approaches to succeed.

🏅 Ambitious: Nothing is impossible. We're always striving to get better, seize opportunities, and reach the top. We are encouraged to dream big and believe in ourselves.

Benefits & Reasons to Join Swapcard

- International team with 40+ nationalities (more on the way!) 🌍

- Remote-first policy with headquarters in Paris 🗼

- Thriving startup with career growth opportunities 🪴

- Open-minded culture that appreciates differences 👽

- Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠

- Generous Paid Time Off to ensure you have time for what matters most ❤️🏡

- Remote perks designed to optimize your working experience 🎁

- In-person social gatherings to celebrate our achievements 🏝️

- 100% of your health insurance contribution paid by Swapcard 🏥

- Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️

- Co-working space budget to support remote work in professional environments 💼

- Learning budget to help you develop new and existing skills 🤓

- Mental health care initiatives to support your well-being 🧘

Equal Opportunity

Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran

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