Field Service Engineer 2- Ann Arbor/Detroit Area

We don’t just build technology. We build hope for everyone dealing with cancer.  

Preferred location:  This is remote which requires the selected candidate to reside/relocate in the surrounding area where the position is located.

The Associate Field Service Technician must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements.  This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.  It also warrants the undivided support of projects, programs, and policies established by the company.

Responsibilities -

• Perform low risk troubleshooting and repairs on the Brachy system with 60% success rate of diagnosing the problem while working within the escalation procedure.

• Perform supervised calibrations, repairs, installs and preventative maintenance on the Brachy system.

• Work safely on Elekta’s Brachy products.

• Read and analyze schematics and wiring diagrams.

• Submit timely and accurate service reports, timesheets, expense reports, film badges, and other paperwork as assigned.

• Parts inventory management.

• Independently support customers remotely using the current tools/system provided (Remote First) with an 50% success.

• Maintain all company-leased equipment, including company automobile, parts, test equipment and tools.

• Perform other related duties as assigned or requested.

• Incorporate Elekta’s Values into all department functions and responsibilities.

• Adhere to all Elekta directives, policies, and procedures.

Qualifications -

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write, and comprehend the English language.

• Associate degree, Technical School, or equivalent experience preferably in Electronics.

• Possess a good electronics and mechanical aptitude.

• Computer literate.

• Proficiency in the use of test equipment and hand tools i.e., Oscilloscopes, multi-meters, etc.

• Must have effective written and verbal communication skills.

• Good customer service skills.

• Must be willing to travel and work flexible hours when needed.

• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.

• Must maintain an active driver’s license in the home state.

What we offer: 

• Opportunity to work with a proactive and supportive team

• Excellent Medical, Dental and Vision coverage  

• 401k, paid Vacation and Holiday

• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account 

• Opportunity to work on cutting edge in medical advancement 

• Close-knit company culture 

• Upward mobility  

How to proceed?

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. 

The US base salary range for this position is $65,000-$75,000.

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.