Sr. Services Solutions Analyst

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.

About Loftware:

Did you ever wonder how products arrived at your doorstep or at your local grocer or store? When manufacturers, consumer product and life science companies have to get their products from point A to point B, they rely on Loftware to ensure deliveries get to their destinations. With our wide array of labelling solutions our customers are able to stay in compliance, adhere to regulatory needs, drive efficiency through the supply chain. It’s frankly rare to find a company like Loftware where our customers rely so heavily on us, commerce would cease if we didn’t exist.

Loftware enables our customers to provide authentic, compliant, and traceable products through a connected supply chain. With a focus on addressing complex challengesacross industries such as manufacturing, pharmaceuticals, and consumer goods, Loftware empowers organizations to create, manage, and optimize the identification and packaging of products in a streamlined and compliant manner. Through its innovative mission-critical software platform, Loftwareenables businesses to enhance supply chain efficiency, ensure regulatory compliance, and deliver consistent and accurate identification that supports brand integrity and customer satisfaction. We make the supply chain work.

Role Description:

The Loftware Customer Success organization consists of the following functional groups: Presales, Customer Support, Professional Services, Cloud Operations and Customer Success. The Services Sales team resides within the Professional Services function.

The Services Solutions Analyst will partner with Loftware's Sales and PreSales teams to drive Professional Services bookings, specifically to compliment the adoption of Loftware's enterprise software solutions to our customer-base; in addition, this role will drive new “services only” business to existing customers. This will consist of scoping, estimating, statement of work documenting and customer facing communications throughout the services sales cycle.

Responsibilities:

• Work directly with the customer, presales and sales teams to gather customer services requirements via remote/on-site customer visits.
• Identify services solutions that bring business value to the customer.
• Prepare and present the services business value via professionally written and well-defined statement of works and proposals. Continually identify additional services revenue options throughout the sales cycle.
• Address technical questions about the services solution and be the trusted advisor to the customer.
• Team with Professional Services technical SMEs to quickly and accurately define the technical-side of the services solution. Meet SOW timelines.
• Ensure the customer and company's needs are met by regularly teaming with colleagues from a range of departments: Product Management, Engineering, Marketing, PostSales Project teams and senior management.
• Collaborate with Loftware regional sales teams in identifying and evaluating technical services needs and packages: One-time deliverable SOWs and reoccurring revenue services package offerings.
• Assist in the execution of the services sales strategies resulting in new business revenue as well as growing existing relationships.
• Interface with customers, including C-level executives to build proposals, statements of work (SOW), assess risk and work with the sales team to navigate complex selling environments.
• Provide specialist product insight into services solutions to support Sales teams and channel partners in the winning of end user business, analyzing end customer needs and proposing the optimal services solutions achievable with Loftware products.
• Monitor and proactively manage all service opportunities assigned to required deadlines.
• Work independently to create, manage and drive to closure “services only” opportunities, with no assistance from Sales or PreSales.
• Create sales velocity by proposing services solutions that compliment the technical solution being proposed.
• Lead in the development of SOW’s, proposals, and other presales services activities.
• Assist the Services Sales Manager to monitor and evaluate new opportunities.

Required Qualifications:

• Bachelor’s degree or equivalent.
• 5 years in a technology environment and experience in services, sales and/or customer success areas.
• Must be tenacious, intelligent, and entrepreneurial in nature.
• Excellent written and verbal communication skills are an absolute must.
• Travel (up to 25%) is required. Technical aptitude: the ability to understand new technologies and related environments.
• Ability to learn new technology through self-study.
• Ability to simplify and convey highly technical information for audiences with varying degrees of technical and business knowledge.
• Knowledge of the business value of different distribution models and the impact they have on customer satisfaction.
• Support marketing activities by attending trade shows, conferences, and other marketing events.
• Make technical presentations and demonstrate how a product will meet client needs.
• Provide Presales technical assistance and product education.
• Provide training and produce support material for other members of the Sales team.
• Prior Professional Services experience and/or experience with a validated environment a plus
• Position is remote.

Why join us? 

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We win with inclusion 

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

#Makeyourmark with Loftware and apply today!