Offer summary

Qualifications:

1+ year of experience using the 3Commas platform, Strong understanding of cryptocurrency, trading, and blockchain technology, Excellent English communication skills (B2 level or higher), Ability to handle challenging situations with diplomacy and professionalism..

Key responsabilities:

Actively moderate discussions across various community channels like Telegram, Discord, and Twitter

Ensure a friendly and inclusive environment by enforcing community guidelines

Address user inquiries and resolve conflicts while escalating issues when necessary

Collaborate with support and marketing teams to share community feedback and assist in organizing events.

Job description

We are expanding our team and looking for a Community Moderator to help maintain an engaging, supportive, and well-organized environment for our users. If you're an experienced 3Commas user who enjoys interacting with the community and assisting others, we’d love to hear from you!

What You'll Do:

Actively moderate discussions across Telegram, Discord, Twitter, Reddit, and other community channels
Ensure a friendly, professional, and inclusive environment by enforcing community guidelines
Address user inquiries, resolve conflicts, and escalate issues when necessary
Collaborate with the support and marketing teams to share community feedback and concerns
Create engaging content, polls, and discussions to boost community interaction
Monitor and report on community sentiment, trends, and engagement metrics
Assist in organizing community events, AMAs, and other engagement initiatives

What We're Looking For:

1+ year of experience using the 3Commas platform
Strong understanding of cryptocurrency, trading, and blockchain technology
Excellent English communication skills (B2 level or higher); additional languages are a plus
Ability to handle challenging situations with diplomacy and professionalism
Passion for crypto, trading, and engaging with users

What We Offer: