SIP Engineer

How you will impact the organization…

The SIP Engineer is responsible for the configuration and support of systems related to SIP call delivery and associated services, as well as serving as a technical escalation point for support and project issues.  The SIP Engineer is required to possess deep knowledge of VoIP devices, architecture and operations, as well as advanced expertise triaging and resolving issues while working with internal customers and external service providers, including responding after hours when on-call based on an established schedule. The SIP Engineer must be able to work with minimal supervision. Communication skills and time management are essential to success in this position.

The value you will deliver…

• Resolve assigned trouble tickets and maintain accurate status in the company ticketing system 
• Provide expert support for SIP/telephony application infrastructure:  Asterisk, FreeSwitch/OpenSIPS, HMP APIs, etc…
• Provide expert level analysis of SIP call flows, including problem isolation and resolution
• Interact and cooperate with carriers and partners to continually improve call delivery reliability and quality
• Prepare documentation, status reporting, policies, procedures, and reports for the management team
• Support open-source as well as proprietary applications/services
• Manage tasks and projects and ensure all items are tracked in the ticketing system and being handled in a manner that meets or exceeds established SLAs
• Handle multiple simultaneous competing priorities and deliver solutions in a timely manner
• Participate in an on-call rotation, providing support during off hours for incident escalation and resolution.
• Provide customer service to internal customers
• Promote teamwork within the team and foster cooperation with other groups and departments
• Demonstrate initiative and dedication, as well as an ability to work independently once general direction is given
• Provide detailed information through effective written and verbal communication
• Participate in and enforce the change control, production control, and release management processes
• Create structured testing/replication methodology and summary finding reports to support issue resolution
• Evaluate new hardware, software and services specific to SIP call handling and delivery, and present recommendations along with supporting documentation to facilitate purchasing decisions
• Develop, implement, and maintain script-tooling and applications in shell-script, Perl, Python, PHP, or other scripting languages
• Other duties as assigned by management
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What you will bring to the table…

• 2+ years of hands-on Session Initiation Protocol (SIP) experience
• 2+ years of experience with Linux-based telephony applications: HMP, Asterisk, SIP, VoIP/FoIP, OpenSIPS, Freeswitch
• Experience with T.30 and T.38 faxing protocols
• Experience with cloud computing (AWS, Azure, etc...)
• Experience with operating and troubleshooting enterprise scale SIP communications platforms
• Experience with Nagios scripting, Fax/Voice Server Hardware, Perl, Python, PHP, Disaster Recovery
• Experience with any of the following is desirable: ElasticSearch, Puppet, Postfix, Zabbix, DataDog, Grafana, 
• Proficient with Jira, and Confluence
• Excellent written and spoken communication skills are required.  Candidate must supply writing samples related to previous job experience, redacted to protect proprietary information of previous employers
• Multi-tasking, self-motivated and project oriented. Previous project management experience is desirable
• Consistently exhibits a personal accountability to outcomes to all team members, peers, and stakeholders
• Assess necessary activities and prioritize for completion of assignments using excellent time management, prioritization skills, and work ethic
• Interface effectively with various levels of employees
• Learn multiple aspects of existing, newly-added, or planned voice/fax platforms and understand how they all connect
• Solve problems by considering available information, prioritizing, and making timely decisions; correlate data and understand business and technology tools and approaches, spot trends, and apply sound management principles
• Work individually, within a team, and with other groups

You will stand out if you also have…

• Bachelor’s degree or equivalent experience recommended
• 2+ years hands-on UNIX/Linux system administrator experience
• Experience with PCI, HiTrust, FedRamp/GovCloud and/or similar certification methodologies
• Hands-on experience with Agile/Scrum & Waterfall process environments
• Active, transferable U.S. Security clearance at the Public Trust level or higher preferred

Additional details…

• Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred.)
• Travel requirements: Up to 10% travel. 
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
• Technology requirements: Reliable, high speed internet
• Eligible for sponsorship: No
• Security clearance:  Ability to achieve and maintain a security clearance with the U.S. Government is required 

The salary range for this role is $120,000- $130,000 USD Annually.  The total compensation package for this position is negotiable and may also include [annual performance bonus, ESPP, enhanced time off packages and benefits.]