Provider Operations Associate

Job Details

Role Type: Full-Time

Location: Remote

Reports to: Provider Operations Manager

About This Role

Are you ready to make a difference? Parallel is seeking a mission-driven Provider Operations Associate to join our team! Our mission of delivering exceptional special education services to all students who need them rests on an amazing team of providers. As a Provider Operations Associate, you’ll partner with our Provider Operations team to ensure a smooth time tracking process for our providers and internal teams, and collaborate cross-functionally to identify areas of improvement in our provider operations process.

This is a great opportunity for someone who wants to:

• Help improve access to care for students with learning differences
• Work somewhere mission-driven, and with unparalleled opportunities for growth
• Work somewhere flexible, supportive, and where you won’t be micromanaged
• Join a female-led and DEI-focused organization
• Work somewhere that is team-oriented, where people are equipped to succeed

What You’ll Do

• Provider Time-tracking Quality Assurance:
• Manage provider time tracking process, ensuring accurate and reasonable billing for Parallel’s services
• Compile data on how providers are logging time to evaluate and propose improvements that could be made based on trends
• Collaborate with cross-functional teams, including Clinical Managers, Product and Engineering, and Finance
• Investigate any pay errors or inconsistencies based on time tracking data, including unpaid time, or submissions inconsistent with expectations
• System and Process Improvement 
• Partner across teams to identify areas of efficiency improvement in the time tracking and QA process
• Determine relevant and consistent metrics to measure success of the Parallel provider time tracking process
• Identify pain points, both internal and external, and work cross-functionally to come up with solutions
• Provider Outreach and Support
• Meet one-on-one with providers who have complicated questions, or who are struggling with the billing process
• Consistently update our internal and external resources regarding time tracking, billing, and QA systems and policies
• Create new resources to assist providers with understanding our time tracking process

What You’ll Need 

This position will be a perfect fit for someone with 0-2 years of experience in a service oriented and/or operational & process improvement role.

• A bachelor's degree 
• Experience working in administration or operations in a healthcare or educational setting and working closely with clinicians and/or educational instructors
• Strong attention to detail and a keen eye for spotting inconsistencies 
• Passionate customer service mindset, with a focus on supporting and educating internal teams and clinicians
• Excellent communication and interpersonal skills with ability to deliver information concisely and informatively
• Strong process management and improvement skills with track record of leveraging technology to improve processes
• Proficiency with data management (e.g. systems like Airtable, Looker) and communication systems (e.g. Zendesk), Google Suite, and other tools used for outreach and data tracking
• Ability to adapt to changes in company policies, clinician and team needs, or employee feedback
• Bonus points if you have the following:
• Prior experience in a high-growth start-up or other fast-paced work environment
• Prior experience with virtual management of time worked by employees and quality assurance 
• Worked previously at a behavioral health or tele-educational company or organization