Project Implementation Consultant (SaaS)

As a Project Implementation Consultant, you will serve as the primary point of contact for our existing customers and channel partners throughout the implementation process. Acting as both an extension of the sales experience and a bridge to the customer success journey, you will be a subject matter expert and trusted advisor. You will work closely with end-users to understand their unique needs and deliver a high-quality implementation solution that aligns with their goals and maximizes value.

WHO YOU ARE

• Passion for driving successful software implementations (SaaS, b2b) 
• Excited to learn & ask thoughtful questions
• Ability to multi-task effectively and be comfortable working in a fast-paced, dynamic environment
• A customer-centric mindset with a true desire to help others
• Passion for process and organization
• Ability to build quick relationships with key stakeholders and drive toward solutions
• Attention to detail with a focus on deadlines and time management
• Proven experience with addressing complex customer inquiries and effectively resolving problems through both verbal and written

WHAT YOU'll DO

Implementation Management: Plan, Optimize, and Execute

• Scope and review Implementation requirements documentation 
• Lead implementations projects and manage relationships with project stakeholders
• Engage in project kick-off meetings to review expectations, deliverables, and timelines
• Identify risks and collaborate with internal and external stakeholders to de-risk, and mitigate in a timely fashion
• Ensure key project deliverables are delivered to a high standard across all aspects of the implementation with time to value in mind

Consultation: Understand customers’ true Needs and Goals.

• Drive discovery to review needs and “success criteria” for partnership, including the reasons why they partnered with Hyperproof
• Drive current state vs future state analysis and document accurate requirements to identify workflow and implementation solutions designed to meet the true business needs of the customers

Coach: Train and Guide customers to Success.

• Set up tailored training and UAT sessions for all stakeholders based on end-user true needs and specific configuration and functionality.
• Prepare reference material in line with training to encourage self-service and seamless interaction with Hyperproof products and services.
• Time to Value: ensure the end-users have completed all necessary steps to achieve the highest value with Hyperproof in a timely manner

Engage: Drive end-user use of Key Hyperproof Features.

• Align clients’ objectives with Hyperproof capabilities to drive the use and adoption of key functions and features as part of Hyperproof’s offerings to achieve maximum value

Performance Management: Organization Growth.

• Manage customer satisfaction to foster end-user advocacy, engagement, and adoption
• Identify KPIs for end-user engagement and provide feedback to help identify product enhancements and features to boost Hyperproof value to our clients 

HOW YOU’LL KNOW YOU ARE SUCCESSFUL

• In 3 months you'll
  • Manage 7+ end-to-end implementations projects simultaneously
  • Contribute to building implementation playbooks and customer resources
  • Become a functional expert on basic Hyperproof’s Implementation Processes
• In 6 month you'll 
  • Demonstrate results in your customers’ success value delivery through OKR/KPI measurements and increased time to value delivery
  • Brainstorm and implement innovative ways to increase customer
    engagement and speed to adoption
  • Contribute to the growth of our team by reviewing processes and suggest
    improvement to help increase time to value for our customers
  • Manage 10+ end-to-end implementations projects simultaneously
  • Understand the entire product roadmap and identify key strategic areas
    where you can contribute
  • Become a functional expert on advanced Hyperproof’s Implementation
    Processes

WHAT YOU’LL BRING

• 5 years + of prior experience in a project implementation management position within the SaaS industry preferred
• 2 years + of project management experience preferred
• Bachelor’s Degree preferred
• Bonus: Familiarity with InfoSec/Regulatory compliance

WHATS OUR TECH

• Google Suite: Docs, Sheets, Slides
• CRM: Salesforce
• Communications: Gmail, Zoom, Slack, MSFT Teams
• Advanced Excel skills
• Monday.com
• Atlassian Suite: Jira, Confluence, Trello

LOCATION

We are a fully remote company! Rather than restrict ourselves to only finding talent in one city, we’d rather find the absolute best people regardless of where they live. There is no travel required for this role at this time. Able to support PST & CDT time zone is preferred. 

CANDIDATE EXPERIENCE

We value your time and want you to know what to expect from us. For this interview, we expect to ask you to participate in 4 interviews and expect this to be completed in 3 hours. 

• 1st Interview Talent Acquisition 
• 2nd Interview - PMO & Enterprise Implementation Lead
• 3rd Interview Bar Raiser - VP of Customer Success
• 4th Interview Leader - SVP Customer 
• Total Time: 3 Hours 

Compensation:  base + variable & equity