Professional Services Consultant

About the Role

The Professional Services Consultant/Deployment Manager is a critical member of the Customer Success team at Abnormal Security. In this role, you will leverage your advanced expertise in enterprise mail flow and email security-related workstreams to lead customers through their initial post-sales journey, providing product training and ensuring the successful implementation of our platform.

We are seeking a passionate team member who will collaborate closely with enterprise customers to understand their cybersecurity challenges and objectives. You will recommend and implement scalable solutions with well-defined delivery plans. Ideal candidates should have prior experience in project management and customer relationship management, including delivering large-scale projects for Fortune 500 customers across various industries, often engaging with VP and C-level executives.

Beyond managing enterprise-grade deployment projects, you will also contribute to defining implementation best practices, developing innovative delivery methodologies, and helping shape what "delivery excellence" means at Abnormal.

In this job, you will bring these skills

• BS/BA degree, with 5+ years experience in a customer-facing role managing delivery of enterprise-grade, cybersecurity-related SaaS platforms in a high growth environment.
• 4+ years experience with successfully managing projects specifically involving the integration and/or migration of enterprise mail flow systems strongly preferred.
• Strategic thinking backed by technical understanding, with the ability to translate the API-led Abnormal vision into a tangible, scalable implementation that ensures a successful customer launch within specified scope and timelines.
• Track record of executing projects from start-to-finish with a strong prioritization and time management perspective, coordinating across functions to achieve project objectives.
• Expert ability to identify and proactively mitigate project risk, own internal and external status reporting, and work with stakeholders across functions (Product, ENG, Sales) as necessary to keep projects on track.
• Well versed on email security fundamentals; Python/JAVA experience preferred
• Advanced experience with commercial routing, filtering and SEG solutions.
• Advanced experience in log data analysis with a SIEM or other analysis tool preferred.
• Roll-up your sleeves/scrappy mentality.
• Strong understanding of SaaS products and services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced and dynamic environment and manage multiple priorities.

Role Responsibilities + Deliverables

• Responsible for the Post-sales technical deployment of Abnormal Security products.
• Manage a portfolio of multiple implementation projects and initial training sessions for assigned customers, partnering with internal stakeholders (Sales, Product, Customer Success Managers, Support) as needed to fulfill delivery requirements.
• Lead and help ensure an effective POV to Post Sales Handoff to obtain knowledge of key deal win details before kicking off the deployment (e.g., POV success criteria, tech stack, security roadmap, timelines and compelling events, points of contact).
• Conduct problem discovery to gain an understanding of the customers' goals (success criteria), and ensure the delivery plan is aligned with those goals.
• Consult on best practices, creative solutions, and ways to use the Abnormal Security Platform to create impactful, scalable implementations.
• Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.
• Create comprehensive status reports and communication plans to internal and customer project teams, including expectation management and engaging team members in project decisions and execution.
• Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources.
• Maintain an understanding of your customers' strategic goals to position yourself as a trusted expert and advisor with your customers.

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