Offer summary

Qualifications:

Minimum 3 years of relevant experience in implementation or consulting roles., Strong analytical and problem-solving skills with a focus on creative solutions., Excellent verbal and written communication skills for diverse audiences., Familiarity with technologies such as AWS, API integrations, and Learning Management Systems is an asset..

Key responsabilities:

Serve as the main technical lead for implementation projects across various sectors.

Conduct consultation workshops to document customer requirements and devise technical solutions.

Guide customers through the implementation of D2L products and ensure successful launches.

Collaborate with cross-functional teams to resolve challenges and improve internal processes.

Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

JOB SUMMARY:

Implementation & Training Services help new and existing customers successfully onboard and launch D2L products. We prioritize partnering with our customers by adopting a consultative approach.

As an Implementation Consultant, you will partner with a project manager to lead implementation projects across all verticals (K12, Higher Education, Corporate, Government). Being the client's main technical lead, you will work closely with any D2L departments necessary to ensure that each client is prepared and enabled for their launch. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including requirements facilitation, business analysis, technical solution design, and solution implementation.

HOW WILL I MAKE AN IMPACT?

Main technical lead for implementation projects
- Conduct consultation workshops with customers to successfully elicit and clearly document requirements
- Devise technical solutions using D2L and partner products to meet customer requirements
- Guide customers through the successful implementation of technical solutions
- Deliver on projects across multiple clients concurrently
- Operate independently to execute on customer commitments
- Create and provide documentation and resources to customers
- Collaborate cross-functionally to solution creatively and resolve challenges

Internal knowledge and process improvement
- Promote knowledge sharing within the company
- Contribute to internal improvement initiatives as required
- Keep up to date with D2L and partner products and processes
- Identify and resolve gaps in processes and documentation
- Keep up to date with new technology trends to help facilitate client learning solutions
- Contribute to internal improvement initiatives as required

Participate in other billable and non-billable responsibilities as required

WHAT YOU'LL BRING TO THE ROLE:

Key Competencies:

Ability to instill confidence and influence customers decisions in a consultative manner as a trusted advisor
Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen
Strong analytical and problem-solving skills, resulting in creative solutioning
Ability to multitask across simultaneous projects using strong organizational skills and prioritizes effortlessly

Skills:

Working experience with the following technologies is considered an asset:
- AWS
- API integrations, Github, Postman
- Single Sign-On/Web Authentication
- Business Intelligence tools (i.e. Tableau, Power BI)
- XML
- HTML/HTML5/CSS
- SQL

Work Experience:  

Minimum 3 years of relevant experience.
Experience working with one or more of the following considered an asset:
- Learning Management Systems
- SaaS Environments
- Education or Corporate Training sector
- Public Company

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$77,750—$102,500 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
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