Manager, MEPA Region

THE ORGANIZATION

The Entrepreneurs’ Organization (EO) is a high-quality support network of 18,000 business founders and owners in 220 chapters and 80 countries worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff collaborates successfully across diverse cultures. As an EO employee, you will gain access to the world’s top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO’s competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.

POSITION SUMMARY

Entrepreneurs’ Organization is excited to share a unique opportunity to develop an entrepreneurial membership network. The Manager, MEPA Region will be responsible for the relationship management and guidance of the chapter system within the region, spanning the middle of the United States.

This individual will partner with chapter and regional leadership in alignment with the mission and vision of the organization. The Manager, MEPA Region will work with volunteer board officers on chapter operations, chapter growth, and health. The primary goal of the Manager is to support an environment where healthy, growing chapters can consistently deliver the value of EO to their members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Chapter Management and Support:

• Manages a portfolio of chapters throughout the region, building relationships with chapter members, and helping to provide valuable member experience.
• Serves as a main point of contact in collaboration with the rest of the team for Presidents, Chapter Staff, and Boards of those chapters, partnering with them to resolve all questions and concerns.
• Help chapters with a variety of issues throughout the year with the main goal in mind of putting the chapter in the best possible position to succeed.
• Provide clear and concise communication regarding the direction and requirements of EO to the chapters, including ensuring proper representation of the EO brand by local chapters.
• Attend Chapter Chair and Chapter Staff calls to stay informed about challenges, support real-time decision-making, and strengthen chapter engagement.
• Promote Healthy Chapter practices in alignment with organizational standards, and keep chapters informed on upcoming opportunities and resources.
• Partner in chapter strategic planning and execution during annual summit meetings, monthly area calls, and other scheduled events.
• Provide administrative support to chapters, ensuring key discussions, decisions, and follow-up items are well-documented to streamline communication and improve regional alignment.
• Track chapter progress and providing insights that help drive better decision-making at the regional level.
• Serve as the staff liaison to the regional Area Directors and support them in delivering support to their assigned chapters.
• Promote the hosting of Strategy Summits annually; attend summits and support all chapters in developing productive plans for the year ahead.
• Support the Onboarding Process for new chapters as needed.
• Stimulates growth strategies within the chapters through various retention strategies.
• Maintain connection and collaborate with Member Service Center and Concierge to elevate communication throughout the region.

Regional Support and Collaboration:

• Serve as the Staff Liaison to Chapters and Chapter Staff.
• Support the Engaging Together initiative for the region, to encourage members to experience EO outside their chapters.
• Attend at least three EO leadership and membership conferences per year.
• Support the Regional Director in preparing for the annual Presidents’ Meeting, Global Leadership Conference, and other regional meetings.
• Assist the Staff Regional Director in preparing for monthly Regional Council Meetings
• Support the annual Moderator Summit.
• Video Conference Meetings – Weekly staff huddle, monthly EO all-staff meeting, monthly membership, weekly one-on-ones with staff, monthly Regional Council, and project meetings as required.
• Performs other duties and leads projects as assigned.

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED

• Bachelor’s degree in any field or equivalent relevant industry work experience.
• Minimum of 5 years of professional experience, preferably in a nonprofit/association/membership organization or strategic sector.
• Ability to travel up to 30% within the MEPA Region.
• English and Arabic language fluency required, other languages are an asset.
• Excellent organizational and customer service and coaching skills
• Event management and logistic experience preferred.
• Growth and global mindset; possess the ability to think creatively and adapt to changing circumstances to drive positive outcomes.
• Proficiency in collaboration tools, project management, and customer relationship management tools required.
• Experience using Monday.com, Microsoft platforms, and Canva preferred.
• Ability to interact with entrepreneurs with tact, diplomacy, and poise.
• Well-developed analytical and problem-solving skills.
• A self-starter who desires to show ownership and commitment to the job.
• Exercises confidentiality and discretion.
• Promotes cultural competency and global awareness.
• Establishes relationships proactively; shows genuine interest in the needs and concerns of others; maintain a positive attitude; build networks.