Collections Manager

 

About FinFit 

 

FinFit was established in 2008 and currently services over 500,000 organizations across the United States. FinFit helps to eliminate stress in the workplace by providing real-time solutions that offer real-world help when it is needed most. FinFit is a powerful way for employers to attract and retain talent by helping employees get focused, get healthy, and become more productive.  

 

Collections Manager at FinFit 

 

We are seeking an experienced Collections Manager to lead our collections team in managing outstanding accounts and ensuring timely payments. In this role, you will oversee daily collection activities, implement strategies to reduce delinquency, and provide coaching and support to team members. The ideal candidate has strong leadership skills, a deep understanding of collections processes and regulations, and the ability to resolve disputes professionally. If you thrive in a fast-paced environment and have a passion for improving collection efficiency, we’d love to hear from you! 

 

Qualifications we value 

 

Minimum of 7-10 years’ experience in Collections in a banking environment with 5 years in management 

Knowledge of debt collection laws and regulations (e.g., FDCPA, FCRA) 

Ability to analyze financial statements and assess credit risk 

Strong leadership and team management skills 

Excellent verbal and written communication abilities 

Strong data analytics skills  

Ability to train, mentor, and develop team members 

Strong conflict resolution and negotiation skills 

Ability to develop and implement collection strategies 

Strong decision-making and problem-solving abilities 

Strong organizational skills and attention to detail 

Ability to work in a fast-paced environment and meet deadlines 

Bilingual skills preferred 

 

Don’t meet every requirement? We encourage you to apply anyway! We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role and our mission but your past experience doesn’t align perfectly, that’s okay. You may be just the right candidate for this or other roles, either now or in the future! 

 

In this role, you’ll get to… 

Supervise and mentor a team of portfolio managers to achieve performance goals 

Develop and implement effective collection strategies to reduce delinquent accounts 

Monitor account statuses, analyze trends, and generate reports on collection performance 

Ensure compliance with federal, state, and company regulations related to debt collection 

Handle escalated customer disputes and negotiate payment arrangements as needed 

Collaborate with other departments, such as accounting and customer service, to resolve issues 

Train and develop team members to enhance their collection techniques and customer interactions 

Identify process improvements to increase efficiency and recovery rates 

Maintain accurate records of collection activities and update internal systems 

Foster a positive and goal-oriented team environment while maintaining high ethical standards 

 

 

Benefits & perks 

FinFit is fully committed to supporting the health and wellbeing of you and your family. Comprehensive healthcare coverage, paid time off, and paid parental leave are just the start. Our benefits package also features: 

 

Holistic wellbeing 

A Wellness Bundle 

Voluntary wellness challenges 

Time off for volunteering 

 

Remote-first culture  

Virtual, hosted Happy Hours (recent events include a virtual escape room, wine tasting, and charcuterie board making) 

Virtual team meetings 

Weekly no-meeting blocks to avoid Zoom fatigue 

 

A focus on your future 

401(k) with company match 

 

DEI at FinFit 

Diversity, Equity, and Inclusion are more than just three buzzwords here at FinFit they summarize what we strive for as a company. Ultimately, it’s about intentionally fostering a sense of belonging for our employees, customers, and communities we serve. We offer hosted workshops and training to provide our employees with the tools to make DEI a non-negotiable. Together, we continue to build an empathetic culture that supports the diverse voices here at FinFit.  

 

Get a feel for FinFit and what we’re all about by checking out our team's Instagram profile. 

 

 

FinFit is proud to be an equal opportunity employer. We value and embrace the diversity and inclusion of all team members. We are committed to equal employment opportunity without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.