Remote Property Leasing Administrator

This is a remote position.

A busy property leasing service company in the UK requires a fast-paced and energetic Administrator with experience in the property industry, for approximately 30 hours per week, working from Friday to Monday. 

• Booking property inventory inspections, check-ins, check-outs, and mid-term inspections for landlords, letting agents, and tenants.
  
• Coordinating schedules between property inspectors, clients, and tenants to avoid conflicts.
  
• Sending booking confirmations and reminders to all parties.
  

2. Client Communication & Customer Service

• Responding to inquiries from landlords, estate agents, and tenants regarding availability and pricing.
  
• Handling booking modifications, cancellations, and urgent appointment requests professionally.
  
• Providing clear information on inspection procedures and required access to properties.
  

3. System & Database Management

• Updating and maintaining booking records using property management software or CRM systems.
  
• Ensuring accurate documentation of property addresses, inspection dates, and client details.
  
• Managing an organized record of past and upcoming appointments.
  

4. Coordination with Inspectors & Teams

• Assigning property inspectors to scheduled appointments based on location, availability, and workload.
  
• Liaising with inspectors to ensure they have the necessary details for each booking.
  
• Notifying inspectors and clients of any last-minute changes.
  

5. Handling Payments & Invoicing

• Processing booking payments, deposits, or invoicing clients as per company policies.
  
• Tracking unpaid invoices and following up with clients when necessary.
  

6. Problem-Solving & Issue Resolution

• Managing last-minute cancellations or no-shows and rebooking as needed.
  
• Resolving disputes related to bookings or service expectations.
  
• Ensuring compliance with company policies and industry regulations
  

Requirements

• Tech savvy, with experience working on multiple platforms including CRM systems
  
• Google Suite experience
• Knowledge of the property leasing business 
  
• Strong proactive work ethic
  
• Able to work from Friday to Monday, including weekends
  
  

Benefits