Key Facts

Remote From:

United States

Full time

English

Hard Skills

Google Workspace JIRA Linux Employee Onboarding Help Desk Support

Other Skills

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Troubleshooting (Problem Solving)
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Collaboration
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Social Skills
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Patience
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Communication

Roles & Responsibilities

Familiarity with Google Workplace, Slack Pro, and Jira is a plus.
Strong communication and interpersonal skills are essential.
Patience and willingness to assist individuals with varying levels of technical expertise are required.
Commitment to JerseySTEM's mission of providing STEM education to underrepresented middle school girls is necessary.

Requirements:

Conduct scheduled 30-minute orientation sessions for new volunteers.
Troubleshoot and resolve any login issues or technical challenges.
Ensure volunteers can seamlessly navigate between Google Workplace, Slack Pro, and Jira.
Collaborate with the TECH team to provide ongoing support and guidance.

JerseySTEM

Education

About JerseySTEM

JerseySTEM is a network of parents, professionals, students and educators whose goal is to promote excellence in Science, Technology, Engineering and Math (STEM) education. We are dedicated to partnering with local schools and other organizations to create and enhance STEM-oriented educational opportunities as part of students' paths towards college and career readiness, and to develop effective STEM programs and initiatives that engage students and educators. JerseySTEM is also committed to bridging the gender gap in STEM education and sharing STEM-related opportunities with underprivileged students and communities.

Company type: Startup

Industry: Education

Founded: 2018

Company size: 11 - 50

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Job description

Overview:

JerseySTEM provides free after school STEM classes to underserved middle school girls grade 5-8.

We are seeking a dedicated Flexible Tech Support Volunteer to play a pivotal role in helping new volunteers acclimate to our digital ecosystem. In this volunteer position, you will provide initial orientation sessions to new team members, introducing them to the tools we use at JerseySTEM, including Google Workplace, Slack Pro, and Jira.

Responsibilities:

Conduct scheduled 30-minute orientation sessions for new volunteers.
Troubleshoot and resolve any login issues or technical challenges.
Ensure volunteers can seamlessly navigate between Google Workplace, Slack Pro, and Jira.
Collaborate with the TECH team to provide ongoing support and guidance.
3-5 hours per week, minimum 6 months commitment

Qualifications:

Familiarity with Google Workplace, Slack Pro, and Jira is a plus.
Strong communication and interpersonal skills.
Patience and willingness to assist individuals with varying levels of technical expertise.
Availability to conduct orientation sessions twice a week (weekday/evening) or ad-hoc.
Commitment to JerseySTEM's mission of providing STEM education to underrepresented middle school girls.