Senior Software Engineer SDE III

About Us

At Hiya, we’re revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications.

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices.  Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more.

About the Position

This position is part of the Audio Intelligence team at Hiya, who works on building security solutions for audio and speech leveraging AI and Deep Learning. Some of our products and models include for example AI Voice Deepfake Detection or Voice Authentication, which are served via API for developers to build on top of (you can check our documentation here) in use cases like contact center operations, communications platforms or media fact checking.

The Senior Software Engineer is an Individual Contributor (IC) position whose main responsibility is to continuously evolve the architecture of our SaaS platform composed of an external REST API, a web console and different demos and integrations, including the design of new services and flows involving CRUD operations, audio streaming and model inference. This position will collaborate with colleagues in Engineering and R&D on the implementation, operation and maintenance of the platform.

What You’ll Do

Relevant tasks and technologies, with varying levels of involvement (they are all valued but not rigid day 1 requirements):

• Build and maintain REST/gRPC backend services using Rust and Typescript.

• Build and maintain frontend services using SvelteKit.

• Design and maintain relational databases using Postgres.

• Write unit/integration/E2E/stress tests using Rust, Typescript and Python.

• Write and maintain API documentation using OpenAPI and Docusaurus.

• Build CI pipelines using GitHub Actions.

• Containerize services using Docker and deploy them to a K8s cluster.

• Debug in staging and production environments using GCP tools.

• Mentor and guide junior engineers in the team.

What You’ll Need To Succeed

• Experience in backend engineering; ideally including low-level languages, streaming APIs and media pipelines.

• A desire to own design and architecture end to end.

• A philosophy of iteration and continuous improvement.

• Understanding customer needs first and providing solutions primarily based on that.

• Excellent communication and self-organization skills including working within and with other remote teams.

• BSc or MS in a relevant field; 4+ years of relevant work experience.

• Experience with the previously listed technologies or similar alternatives, and a strong desire and interest to learn the ones you may not be familiar with.

• Proficient at collaborating and communicating with both local and remote team members in English

  The person in this role must embody Hiya’s key values of: Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a POV, engaging in discussion, listening respectfully to others opinions and committing to decisions.

You will have a fast start if you have experience with:

• Rust

• TypeScript

• Cloud environments (GCP)

• Kubernetes

• Postgres

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

• Start Date: Immediately

• Status: Full-time (40 hours per week)

• Type: (Hybrid 3 days p/w.

• Location: London (151 Wardour Street, W1F 8WE)

• Travel Requirements: Yes. Once a year travel to Seattle for the company off-site. Additional travel might be required to Spain and Budapest

• Department: Product

• Reports to: Director of Product

• Direct Reports: No

 Benefits

• Private Retirement/Pension program (company contribution of full 4% of basic salary)

• Vitality Private Health Care

• Donation Matching for a charity of your choice (up to $ 1000/ year)

• WFH equipment stipend 

• Lunch provided in the office 3x week

• $1,000/year in Professional Development funds

• Gym membership subsidy through Vitality and free office gym

This position is based in London, UK

We are building a team with a variety of perspectives, identities, and professional experiences.  We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come  join us!