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Senior Field Service Engineer - Remote

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Bachelor’s degree in Mechanical Engineering, Instrumentation & Control Engineering, or Electronics & Controls Engineering, or equivalent experience., Experience servicing diagnostic control valves and industrial equipment, with a preference for control valve industry experience., Strong knowledge of hydraulic and pneumatic systems, including the ability to read schematics., Excellent analytical, interpersonal, and communication skills, with proficiency in MS Office applications..

Key responsabilities:

  • Perform troubleshooting, installation, maintenance, and repair on designated equipment.
  • Maintain daily communications with customers to ensure resolution and proper follow-up.
  • Manage repair parts cycle times and maintain customer service logs and internal service records.
  • Identify and participate in sales opportunities, including new contracts and contract renewals.

Ontrack HR Services Private Limited logo
Ontrack HR Services Private Limited Human Resources, Staffing & Recruiting Large http://www.ontrackhrs.com/
1001 - 5000 Employees
See all jobs

Job description

The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of
the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well
as performing necessary administrative duties as required and other duties as assigned.
Essential Job Responsibilities
The FSE performs the major functions listed below. The position may require additional duties/responsibilities
that may not be outlined below, and specific functions are subject to change.
• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and fieldmodifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logsand internal
service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and properfollow-up.
• Maintaining tools and test equipment and ensuring they areproperly calibrated.
• Meeting Health and Human Services, Environmental Health, and Safety and/or all other applicable
regulatory requirements.
• Utilizing the escalation process to resolve customer service deliveryissues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• The ability to lift and carry a toolbox that can weigh up to 50lbs.
• Adhering to current regulatory requirements to include, but not limited to, Company and site safety policy under
various regulatory requirements.

Requirements
The following qualifications are the minimum requirements necessary to successfully perform this role. However,
any equivalent combination of experience, education and training, which provides the necessary knowledge, skills
and abilities, would be acceptable, subject to any legal and/or regulatory requirements.
• Bachelor’s degree, Mechanical Engineering, Instrumentation & Control Engineering, Electronics & controls
Engineering, equivalent or Associates Degree with 2 or more years’ experience in servicing Diagnostic control
valves, industrial equipment or a Diploma (in above streams) and 5-10 or more years’ experience servicing
Diagnostic control valves, Industrial equipment.

• Must have experience servicing diagnostic of control valves and control equipment: - Conventional, Non-
Conventional, Critical Application valves.

• Hydraulic system knowledge, able to read and understand the Hyd. Schematics and parts with functioning.
• Pneumatic system knowledge, able to read and understand the pneumatic schematics and parts with
functioning.
• Experience interfacing with both internal team members and external customers as part of a solution-based
service process.
• Work experience in the control valve industry preferred.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customerconcerns.
• Proven record of being reliable and accountable for all aspects oftheir job.
• Proficient level of computer skills including MS Word, PowerPoint, Excel andOutlook.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical
issues in an easy-to-understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurialenvironment.
• Resourceful, with the ability to work independently.
• Strong time managementskills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinkingskills
• Attention to detail.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
• Ethical and trustworthy.

Working Conditions
• Working in Industrial environment, O&G, Power, Fertilizers, Onshore, offshore etc. As per the job-based
requirement.
• Extended periods of working away from home with hectic site plan, back to back to projects as per need and
requirement and on emergency breakdown visits with short notice site call.
• Periodic overnight travel.
Relocation
• Relocation assistance is available.


Benefits
Industrial standards


Salary: 1000000

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

InstaLODComputer RepairMaintenance TestingControl ValvesHealth MaintenanceHydraulicsControl SystemsPneumatic SchematicsControl Valves

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Decision Making
  • Communication
  • Time Management
  • Detail Oriented
  • Problem Solving
Are you interested?

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