IT Systems Engineer

🏥 Who are we? 

Movemedical is the industry-leading SaaS platform transforming medical device field inventory management and surgical supply chain operations. We help medical device manufacturers and distributors eliminate inefficiencies, drive compliance, and improve visibility across their supply chains. 

As we expand our impact, we are looking for a skilled and proactive IT Systems Engineer to support and enhance our internal IT operations, security, and infrastructure. 

❓ Who are you? 

As an IT Systems Engineer at Movemedical, you will play a critical role in maintaining and improving the technologies that support both our internal teams and customers. You are technically proficient in delivering secure, cloud-based infrastructure and services while ensuring high availability, performance, and security. You are comfortable working with third-party vendors to evaluate, implement, and manage technology solutions. Additionally, you seamlessly balance task-driven and project-based work while collaborating with peers to implement and uphold IT compliance and InfoSec processes and policies. 

👾 What will you do? 

IT Operations & Support 

• Respond to and resolve IT service requests supporting daily operations. 

• Answer incoming voice calls/chats and facilitate resolution of queries. 

• Execute staff onboarding/offboarding processes, including hardware provisioning and return. 

• Provide internal end-user computer support, including facilitating device repair/replacement. 

• Regularly review and respond to security and infrastructure alerts. 

Infrastructure & Security Management 

• Facilitate the implementation of IT security and operational improvements. 

• Provide 24x7 operations support as part of an on-call rotation, including InfoSec response and infrastructure maintenance. 

• Establish and maintain user accounts, profiles, access privileges, and security settings. 

• Manage SaaS providers and support tools used to run the business. 

Project Work & Compliance 

• Collaborate on major IT projects, including performance/security enhancements and provisioning of new infrastructure. 

• Contribute to the regular execution of IT compliance and security processes. 

• Ensure compliance with established information security policies, procedures, and best practices for protecting sensitive or confidential information. 

🔎 What We’re Looking For: 

• 2+ years of IT experience, including security, compliance, cloud infrastructure support, and networking. 

• Proficiency in collaboration/email SaaS (M365 preferred), SSO (Okta preferred), Atlassian Suite (Confluence/JIRA/Opsgenie), Cloud IaaS (AWS preferred), SIEM, endpoint device management, and infrastructure automation. 

• Strong troubleshooting skills and passion for documentation. 

• Ability to work in an organization with deep SMEs while ensuring high-quality execution. 

• Customer service mindset with strong communication skills. 

Nice-to-haves: 

• Experience in regulated environments (e.g., SOC 2 or HIPAA compliance). 

• IT automation experience (such as creating/managing service integrations). 

• Performance testing/monitoring. 

• InfoSec certification (Security+ or CISSP). 

• Database administration (MySQL). 

• Experience with Linux sysadmin (Amazon Linux/CentOS or Ubuntu) and telephony/voice services. 

👏 What character traits do we value? 

• Hungry - You take initiative and proactively solve problems without being asked. 

• Humble - You prioritize team success over individual status. 

• Strong - You are self-aware, open to feedback, and can engage in crucial conversations. 

🤩 What do we offer? 

• Great People: Join a team of hungry, humble, and strong problem solvers dedicated to making an impact. 

• Benefits: Healthcare (M,D,V), Wellness Programs, 401k, Flexible PTO. 

• Remote-First Culture: Featured in Inc.'s Best Places to Work Editor's List in 2019 with a 4.3/5.0 Glassdoor score. 

• Other Perks: Stipends for fitness activities, snacks, your at-home workspace, and more! 

At Movemedical, your base pay is part of a comprehensive total compensation package. The expected base salary range for this position is $80,000 - $95,000 USD, varying based on your experience and qualifications. 

📍 Location: Although we offer flexibility with remote work, we are currently only considering applications from candidates located in the United States. 
 

Communications from Movemedical will only come from @movemedical.com - we have received reports that some of our candidates are receiving scam/phishing emails from an external domain not affiliated with us. If the email address does not end in @movemedical.com, it is not from our team.