Offer summary

Qualifications:

1-3 years of experience in a similar role, Strong problem-solving skills and attention to detail, Excellent communication skills, both written and verbal, Proficiency in Excel and experience with inventory management systems..

Key responsabilities:

Provide customer support via email and chat, addressing inquiries and managing returns.

Coordinate with third-party logistics for inventory checks and ensure timely deliveries.

Create packing lists and invoices for wholesale orders, tracking order statuses effectively.

Support the launch of new products on the e-commerce platform and manage order discrepancies.

Job description

Role: Executive Assistant

Location: Remote (Global) – Must be available to work a minimum of 4 London (GMT) hours daily

Reports To: Head of Europe

About Janji

Janji is more than just a running apparel brand—we’re on a mission to explore, connect, and give back through running. We create high-performance running gear inspired by different parts of the world, with 2% of every sale going to clean water initiatives in those regions.

We’re looking for an Executive Assistant to join our team and help optimize our day-to-day operations. This role involves customer support, wholesale operations, coordinating with our third-party logistics (3PL) warehouse, managing inventory, and assisting with inbound shipments from our factory partners.

If you have a keen eye for detail, strong problem-solving skills, and excellent Excel abilities, this could be the role for you!

Key Responsibilities

Customer Service Support

Respond to customer inquiries via email and provide chat support during peak periods, ensuring prompt and helpful responses.
Assist customers with order issues, returns, and exchanges, ensuring a smooth experience while managing the returns platform efficiently.
Identify common customer concerns, suggest improvements for better efficiency, and report recurring issues to the team.

Warehouse & Logistics Coordination

Act as the main point of contact between Janji and our third-party logistics (3PL) warehouse to ensure on-time deliveries.
Collaborate with our 3PL to organize inventory checks and update our inventory management system.
Identify and resolve shipping or fulfillment issues to maintain smooth operations.
Upload product information into our 3PL system and create ASNs for inbound shipments.

Wholesale & Order Management

Create packing lists and invoices for wholesale orders, troubleshooting issues to ensure accurate fulfillment and timely deliveries.
Track and update order statuses, ensuring all wholesale partners receive timely communication.
Generate and process invoices for wholesale accounts.

Direct-to-Consumer Site Support

Support the launch of new products and collections on the Janji website through our e-commerce platform.
Manage our returns platform and associated processes.
Work with sales and customer service teams to correct order discrepancies and manage order modifications.

Requirements

Who You Are

Detail-Oriented: You catch errors before they become problems and thrive on accuracy.
Problem-Solver: You take initiative to resolve issues efficiently and creatively.
Strong Communicator: You’re clear, professional, and proactive when working with internal teams, warehouses, and suppliers.
Adaptable: You’re comfortable working with global teams and adjusting to shifting priorities.
Time Zone Requirement: Must be available to work a minimum of 4 London (GMT) hours, regardless of location.