Desktop Engineer – Tanium Expertise and Windows Migration

JOB DESCRIPTION

Somos a Tech Mahindra, empresa do Grupo Mahindra, uma multinacional Indiana e está presente no Brasil e em +90 países. Somos mais de 120.000 profissionais que nos ajudam a conectar experiências.

A Tech Mahindra representa o mundo conectado, oferecendo experiências de tecnologia da informação inovadoras e centradas no cliente, permitindo que empresas, colaboradores e a sociedade cresçam.

Nós realmente acreditamos que a tecnologia torna isso possível, mas são as pessoas que fazem isso acontecer. Diversidade Cultural, de Gênero e de Habilidades se alinham nos nossos pilares do Rise e nos permite "Diversidade de Pensamentos", que capacita nossos stakeholders a crescer.

RESPONSIBILITIES AND ASSIGNMENTS

Tech Mahindra is seeking a highly motivated and skilled Desktop Engineer to be part of our Global Projects.

The Desktop Engineer will be responsible for participating in Windows migration projects, providing hands-on support, and leveraging tools like Tanium to maintain and optimize our desktop infrastructure.

This position requires excellent communication skills, a strong understanding of desktop operating systems, and the ability to work in a "Follow the Sun" shift environment.

Responsibilities:

• Windows Migration Projects:
• Plan, execute, and troubleshoot Windows migration projects (Windows 8 to 10, Windows 10 to 11), ensuring minimal disruption to end-user productivity.
• Develop and maintain detailed documentation for migration processes and procedures.
• Conduct pre-migration assessments and post-migration validation.
• Utilize deployment tools and techniques to automate and streamline the migration process.
• Desktop Support and Troubleshooting:
• Provide hands-on and remote technical support to end-users, resolving hardware and software issues promptly and effectively.
• Diagnose and resolve complex desktop issues, including operating system, application, and network connectivity problems.
• Manage and maintain desktop hardware and software inventory.
• Configure and deploy desktop images and software packages.
• Support peripheral devices, such as printers, scanners, and medical equipment interfaces.
• Tanium Management:
• Utilize Tanium for endpoint management, including software deployment, patch management, security compliance, and asset tracking.
• Develop and implement Tanium queries and reports to monitor and manage the desktop environment.
• Troubleshoot and resolve issues related to Tanium deployment and functionality.
• Perform remote remediation using tanium.
• Documentation and Reporting:
• Maintain accurate and up-to-date documentation of desktop configurations, procedures, and troubleshooting steps.
• Generate regular reports on desktop performance, incident resolution, and project progress.
• Utilize Excel for data analysis, reporting, and inventory management.
• Communication and Collaboration:
• Provide excellent customer service and communication to end-users, both technical and non-technical.
• Collaborate with other IT teams to resolve complex issues and implement new technologies.
• Effectively communicate technical information to various stakeholders.
• Provide clear updates on incident progress.
• Compliance and Security:
• Adhere to healthcare industry regulations and security policies,
• Implement and maintain security best practices for desktop systems.
• Ensure all desktop systems are patched and up-to-date with security updates.
• Follow the Sun Support:
• Work in a "Follow the Sun" shift environment, providing support across different time zones.
• Effectively transition support responsibilities between shifts, ensuring seamless service delivery.
• Participate in on call rotation as needed.

REQUIREMENTS AND QUALIFICATIONS

Must be experts on planning & executing Win11 migration, resolving issues related to migration/upgrades, experience with Tanium and other tools. 

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience as a Desktop Engineer or similar role.
• Strong hands-on experience with Windows operating systems (Windows 8, 10, 11).
• Extensive experience with Windows migration projects.
• Proficiency in using Tanium for endpoint management.
• Excellent troubleshooting and problem-solving skills.
• Strong knowledge of desktop hardware and software.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Fluency in English (written and spoken).
• Ability to work in a "Follow the Sun" shift environment.

ADDITIONAL INFORMATION

Immediate start

US healthcare industry project

English is mandatory

Work will follow US timezone/ calendar

Quem Somos ?

Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.

Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes. 

A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.