Job Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
How You Will Contribute And What You Will Learn
- Develops customer solution architecture in dedicated area of competence.
- Proposes on products in customer solution and initiates necessary evaluations and validations
- Keeps the knowledge of the dedicated customer architecture in dedicated technical area and regional requirements.
- Understands and captures the critical inputs of stakeholders, and translates them into effective requirements and solutions.
- Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective.
- Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the clients requirements.
- Researches, designs, plans, develops and evaluates an effective solution in specialized domains to meet customer’s requirements and outcomes, thanks to high as well as low level design of architecture.
Key Skills And Experience
- Charging concepts and development experience: LTE, 3GPP architecture, Real time charging systems, 5G and IOT use cases
- Experience with Diameter/4G interfaces (mainly base protocol, Gy, Sy, and Ro interfaces)
- Knowledge of 5G interfaces (mainly NCHF - N40, N28)
- Knowledge of SS7 interface
- Experience and knowledge of DevOps concepts, CI/CD pipelines and tools like Jenkins.
- Experience with automation frameworks like "Robot Framework"
- Experience in Agile/scaled Agile scrum teams
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.