ServiceNow Coordinator

Mission

As a ServiceNow coordinator, you will optimize workflows and enhancing user experiences, will empower both end users and the support team. This role plays a key part in identifying root causes of system issues and implementing proactive solutions to prevent/minimize future occurences.

Responsibilities

Platform Administration & Optimization

• Configure, maintain, and enhance the ServiceNow platform, including ITSM, ITOM, ITBM, and Security Operations.
• Oversee upgrades, patches, and system releases while ensuring seamless business continuity.
• Develop and refine workflows, business rules, UI policies, scripts, and scheduled jobs for enhanced functionality.
  
  

Governance & Compliance

• Implement and enforce best practices in platform governance, access controls, and data integrity.
• Ensure adherence to IT security standards and ServiceNow policies.
  
  

Collaboration & Support

• Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
• Provide training, user support, and troubleshooting to resolve ServiceNow-related issues.
• Engage with third-party vendors and ServiceNow support for advanced issue resolution.
  
  

Performance Monitoring & Reporting

• Monitor system performance, identify potential inefficiencies, and optimize configurations.
• Develop reports and dashboards to support IT management decision-making.
• Requirements
  
  

Requirements

• 2+ years of hands-on experience as a ServiceNow Administrator.
• Expertise in ServiceNow architecture, configuration, and administration.
• Proficiency in key ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Asset Management.
• Strong Knowledge of JavaScript, Glide APIs, and ServiceNow scripting (business rules, UI scripts, client scripts).
• Familiarity with integrations using REST/SOAP APIs.
• ITIL Foundation certification is a plus.
• ServiceNow Administrator certification preferred.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Tenacious: Proactively identifies issues, seeks long-term solutions, and continuously drives platform improvements.
• Authentic: Communicates transparently with stakeholders and provides reliable support to users.
• Multicultural: Collaborates effectively with diverse teams and adapts solutions to global business needs.
• Accountable: Takes ownership of system integrity, performance, and governance, ensuring compliance with best practices.
  
  

Hakkımızda

Calderys Group

Calderys is a leading global solution provider for industries operating in high temperature conditions . The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.

As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.

With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic..

In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last.

Calderys - Forged in legacy. Fueled by excellence.

For more information, please visit Calderys.com