Offer summary

Qualifications:

Bachelor's degree in a related discipline., Over 5 years of experience in customer service, sales, or marketing roles., Strong organizational skills and ability to work in a fast-paced environment., Familiarity with ERP systems and professional communication skills in English..

Key responsabilities:

Create and resolve customer tickets and cases.

Provide comprehensive customer support throughout the process.

Schedule and document appointments effectively.

Manage workflow and process documentation related to customer care.

Job description

PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.

Responsibilities

Customer Care: Creating tickets and resolving customer cases.
Customer Communication: Providing comprehensive, seamless customer support from start to finish.
Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
Scheduling Appointments: Arranging and organizing appointments and documenting their content.
Enterprise Resource Planning System: Creating, from offers up to invoices, from an ERP-System.

Not Limited To

Customer care
Process Documentation
Workflow management
Marketing/Social Media

Qualification

Bachelor degree in any related discipline.

5 plus years experience in a similar role Experience in sales, marketing, or customer service

Strong organizational skills Ability to work efficiently in a fast-paced environment

Fähigkeiten in Projektmanagement und Koordination

Must be to work Central European Time ( CET )

Must Have

Familiarity/Experience with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)

Familiarity/Experience with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)

Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.

Professional communication skills

Very good and confident English skills, both written and oral

Flexible, Independent, and ability to work in a team

Nice To Have

Experience in marketing and/or social media

Knowledge of the German language

Required profile