Offer summary

Qualifications:

Bachelor's degree in a related discipline., Over 5 years of experience in customer service, sales, or marketing roles., Strong organizational skills and ability to work in a fast-paced environment., Familiarity with ERP systems and professional communication skills in English..

Key responsabilities:

Create and resolve customer tickets and cases.

Provide comprehensive customer support throughout the process.

Schedule and document appointments effectively.

Manage workflow and process documentation related to customer care.

PST.AG provides data encompassing compliance with various data services authorities to financial and custom regulations. These data and software solutions follow international standards and are compatible with the software, foreign trade, and worldwide data. Hence, we specialize in providing custom-built third-party software products like SAP and Oracle. We provide the worldwide data. In particular, the provision of data is with commodity codes, customs duties, exchange rates, tariff measures and market access data, sanctions, insolvency, Politically Exposed Persons (PEP) data, and software for their use within the company. From handling the License Determination Rules in regard to the customs regulations from their respective countries to the circumvention of sanctions. Our Sanctioned lists of countries are gigantic as each entity contains a complete set of sanctioned data and its related database. We have our own online tool Risk and Compliance (RaC) to see the relations between the sanctioned entities. We strongly follow a Five-Pronged Approach (FPA): Extract, Develop, Maintain, Update, and Distribute the data. With a wide and deep experience of working with several medium-to-large regional and international companies, PST.AG is a unique one-stop provider of the global business & trade solutions.

Job description

PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.

Responsibilities

Customer Care: Creating tickets and resolving customer cases.
Customer Communication: Providing comprehensive, seamless customer support from start to finish.
Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
Scheduling Appointments: Arranging and organizing appointments and documenting their content.
Enterprise Resource Planning System: Creating, from offers up to invoices, from an ERP-System.

Not Limited To

Customer care
Process Documentation
Workflow management
Marketing/Social Media

Qualification

Bachelor degree in any related discipline.

5 plus years experience in a similar role Experience in sales, marketing, or customer service

Strong organizational skills Ability to work efficiently in a fast-paced environment

Fähigkeiten in Projektmanagement und Koordination

Must be to work Central European Time ( CET )

Must Have

Familiarity/Experience with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)

Familiarity/Experience with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)

Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.

Professional communication skills

Very good and confident English skills, both written and oral

Flexible, Independent, and ability to work in a team

Nice To Have

Experience in marketing and/or social media

Knowledge of the German language

Required profile

Experience

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Large Language Modeling Enterprise Resource Planning Business Communication Project Management Process Management Marketing Social Media

Other Skills

Professional Communication
Customer Service
Organizational Skills
Time Management
Teamwork
Communication
Problem Solving

Are you interested?

Customer Support Consultant (Virtual Assistant)