Offer summary

Qualifications:

Bachelor's degree or professional certification in electrical engineering, communication technology, or a related field., At least 3 years of experience in technical support, preferably in a technical or engineering environment., Fluent in Czech and English at B2 level, with a customer-oriented mindset., Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage..

Key responsabilities:

Support the training of the Level 1 hotline to ensure high performance and technical proficiency.

Provide direct technical support to distributors and installers through remote and on-site training, commissioning, and troubleshooting.

Conduct customer installation and service training sessions, both online and in-person.

Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Job description

Positionstitel: Service Engineer - GoodWe Europe (Czech Republic & Slovakia)

Location: Remote (Czech)

Your mission

As a Service Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Czech Republic & Slovakia regional team supporting our sales growth and maintaining customer loyalty. A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.

This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Czech Republic and Slovakia.

Your main responsibilities

Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
Act according to service KPIs and processes, with a strong focus on customer satisfaction.
Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
Analyse product issues and escalate to Level 3 when needed
Conduct customer installation and service training sessions, both online and in-person.
Collaborate with the Czech Republic & Slovakia regional team.
Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
A passion for solving complex technical challenges.
At least 3 years of experience in technical support, ideally within a technical or engineering environment.
Enjoys cross-border collaboration and working with international teams and customers.
Structured, results-oriented approach with a strong focus on customer service.
Customer oriented mindset.
Fluent in Czech is a MUST! and English B2 level.
Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
Willingness to travel.

What we offer

Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
Passionate work environment with flat hierarchies and fast decision-making.
Have fun and do something meaningful that will make a difference!

Required profile