Technology Support Engineer

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

THE WORK: Are you ready to be an SME in IT Troubleshooting, collaborate, and manage the team to perform? Responsible for team decisions, engage with multiple teams, and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Join us in this exciting opportunity!

Drive incident and outage management, investigation and restoration

Monitor systems and trends to improve performance and prevent incidents

Track and facilitate acceptance of changes to production environments

HERE'S WHAT YOU WILL NEED:

Proficiency with AVEVA PI System

Intermediate proficiency in IT Troubleshooting

Intermediate proficiency in Problem Management

A minimum of 2 years of experience in relevant related skills

Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

Beginner proficiency in Customer Technical Support

Accenture Benefits

To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability please refer to this link: https://www.accenture.com/au-en/careers/local/benefits

Equal Employment Opportunity Statement for Australia:

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