Offer summary

Qualifications:

Bachelor’s Degree, At least 2 years of experience in a call center or customer support role, Excellent active listening and verbal communication skills, Proficiency in Google Workspace and customer support software..

Key responsabilities:

Communicate with customers through email, phone, and chat.

Resolve customers’ problems and concerns effectively.

Build rapport with customers to deliver exceptional experiences.

Support event logistics and content population in MindFi forums.

Job description

Responsibilities

Communicate with customers through various channels - email, phone, and chat.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner to deliver exceptional experiences that nurture lasting relationships
Work alongside the content team to support event logistics and operations.
Support content population in MindFi forums to promote community engagement.

Requirements

Bachelor’s Degree
At least 2 years of experience in a call center or customer support role
Excellent active listening and verbal communication skills
Strong problem-solving and conflict resolution abilities, with the capability to synthesize information
Ability to multitask, manage time effectively, and prioritize tasks
Keen attention to detail
Proficiency in Google Workspace, customer support software, phone call systems, and live chat platforms
Ability to quickly learn and adapt to new technologies and software

Particulars

Work from Home setup, laptop not provided
Willing to work on rotating shifts, including night shifts
Willing to work during the weekends

About MindFi

MindFi pursues a simple mission: making mental wellness culturally-relevant and accessible to all of Asia.

The MindFi platform delivers a full spectrum of mental health and wellbeing support to corporate clients and individual users. To empower lasting mental wellness for the modern professional, the platform serves 24/7 self-care and community-care services, intelligent matching with therapists and coaches, and personalized wellbeing tools in a single cross-platform mobile app.

Headquartered in Singapore, MindFi is the mental health and wellness provider of choice for Fortune 500 companies, fast-growing startups, and corporations in APAC. To become a part of the #MindFitness movement, visit mindfi.co or download the app on the App Store or Google Play.

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