Offer summary

Qualifications:

High School Education required., Experience managing and training staff is essential., In-depth knowledge of Excel spreadsheets and Microsoft Word is necessary., Licensed P&C Adjuster with homeowner/automobile background preferred..

Key responsabilities:

Manage the hiring and training of clerical staff across three shifts.

Ensure staff compliance with proper coding for clients and provide excellent service.

Interact daily with clients, vendors, and adjusters to resolve issues.

Assist the Customer Service Manager with claims monitoring and reporting.

Job description

Charles Taylor is a highly successful global provider of professional services to the insurance industry. We are seeking a dynamic Supervisor for our call center. This is a remote role for the Eastern Time Zone.

Job Summary

The Supervisor is responsible for the management of a call center and claims intake. This position reports to the Manager of the Customer Service Department.

Essential Functions

Hiring and training of clerical staff for 3 different shifts
Management of staff to provide excellent service to clients and vendors
Management of staff to comply with proper coding for clients
Problem solving / troubleshooting with the Clerical staff, vendors and clients
Daily interaction with clients, vendors and adjusters
Assist Manager of Customer Service and monitoring and entering claims
Assist with providing report information to clients and vendors weekly
Other duties as assigned

Knowledge, Skills And Abilities

Detail oriented
In depth knowledge of Excel spreadsheets and Microsoft Word
Excellent communication and presentation skills
Ability to prioritize multiple tasks; coordinate time sensitive projects and training efforts
Excellent attendance and timeliness ability

Required Education And Experience

High School Education
Experience managing and training staff
Experienced licensed P&C Adjuster with homeowner/automobile background

Charles Taylor offers a competitive salary commensurate with experience and excellent benefits including medical, dental, vision, life insurance and 401(K) with match. If you are seeking a career where you can achieve great things for great clients in a supportive and collaborative environment, then we may be the place for you.

Values

At Charles Taylor, our values define our identity, principles and conduct. This person will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

AAP/EEO Statement

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.

About Charles Taylor

Charles Taylor is an independent, global provider of claims solutions, insurance management services and technology platforms for all property and casualty markets, including commercial property, workers’ compensation, and auto/liability. We offer complex loss adjusting, technical services, third-party administration, and managed care programs with specialization in catastrophic, aviation, energy, and marine claims. With over 100 years of expertise at our core, we offer a comprehensive suite of solutions across all lines of business to help our clients manage risk.

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