Offer summary

Qualifications:

Proven work experience as a Desktop Support Engineer or similar role., Hands-on experience with Windows, Linux, and Mac OS environments., BSc in Computer Science or a relevant field., Excellent problem-solving and multitasking skills..

Key responsabilities:

Address user tickets regarding hardware, software, and networking issues.

Guide users through installing applications and computer peripherals.

Conduct remote troubleshooting and provide clear instructions.

Record technical issues and solutions in logs and follow up with clients.

Job description

Job Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals

Requirements and skills

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field

Who will NOT fit in:

You are an individual rock star performer and not a team player
You feel that ownership of a franchisee account from the start of onboarding to ongoing support.
You do not enjoy continuous feedback and learning
You feel like a victim in every challenge raised by customers or partners
You love blaming others instead of seeking help to get the job done when it matters
You are afraid to raise challenges at work even if its your senior
You feel daily standups, weekly reviews and course correction are too much pressure
You didn't like to plan your work on daily/weekly/monthly/yearly basis and execute
You just want a 9 to 5 job

Required profile