Offer summary

Qualifications:

Vocational business training or college coursework; AA degree preferred., Minimum three years of experience in Human Resources or healthcare administration., Experience in service or call center support, with leadership experience considered in lieu of HR experience., Familiarity with employee benefits, policies, and union contracts preferred..

Key responsabilities:

Serve as a daily contact for employees and management regarding personnel actions and inquiries.

Project a friendly and professional image in all interactions.

Review multiple data points to provide accurate answers to employee questions.

Monitor and adjust notes on benefits, contracts, and policies for any changes.

Job description

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Days, Schedule: Days

Position Summary

The Employee Resource Center Associate is a key corporate shared services position providing a Tier 1 point of contact for MultiCare employees system-wide. In this position, you will ensure employees receive the highest quality of service by recognizing and prioritizing employee needs.

Responsibilities

You will serve as a daily contact with employees and management to respond to inquiries or concerns regarding personnel actions, new hire paperwork, pay and benefits questions, or other employee concerns
You will always project a friendly and professional image
You will thoroughly review multiple data points (ImageNow, Lawson, Enwisen, team notes, etc.) at one time to provide accurate answers
You will review different benefits, contracts, pay, policies, etc. daily for any changes and adjusts notes accordingly

Requirements

Vocational business training or college course work or equivalent experience; AA degree preferred
Minimum three (3) years of experience in a Human Resources department or healthcare administration required
Minimum four (4) years in service or call center support or two (2) years leadership experience may be considered in lieu of HR experience
Experience with employee benefits, policies/procedures and union contracts preferred
Experience with computer software applications and/or high volume call center; health care environment experience preferred

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

Belonging: We work to create a true sense of belonging for all our employees
Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership: Washington state's largest community-based, locally governed health system
Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
Technology: "Most Wired" health care system 15 years in a row
Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.74 - $32.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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