Offer summary

Qualifications:

Bachelor's Degree, 2+ years of experience in knowledge management, technical writing, or healthcare documentation, Strong ability to translate complex insurance policies into clear content, Familiarity with knowledge base tools like Confluence or Zendesk Guide..

Key responsabilities:

Build and maintain a centralized database of health plan information

Track policy changes and ensure documentation compliance

Collaborate with cross-functional teams to identify knowledge gaps

Manage knowledge bases and train internal teams on resource usage.

Job description

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

We’re looking for a Knowledge Manager to own and maintain our internal and external knowledge resources. You’ll ensure that members, customer service reps, and internal teams have accurate, up-to-date, and well-organized information about our health plan.

What You’ll Do

Curate and Maintain Knowledge: Build, organize, and update a centralized database of health plan information (e.g., coverage details, benefits, provider policies, and FAQs)
Ensure Accuracy and Compliance: Track policy changes and ensure documentation stays aligned with regulatory and internal updates
Optimize Accessibility: Make information easy to find, understand, and use—for both members and customer support teams
Collaborate Cross-Functionally: Work with product, operations, and customer service teams to identify knowledge gaps and improve resources
Implement Knowledge Tools: Manage knowledge bases, documentation software, and other systems to streamline access to information
Train and Educate: Help internal teams navigate and effectively use knowledge resources

What You'll Bring

2+ years of experience in knowledge management, technical writing, or healthcare documentation (preferably in insurance or a related field)
Strong ability to translate complex insurance policies into clear, digestible content
Familiarity with knowledge base tools (e.g., Confluence, Zendesk Guide, Notion, or similar)
Excellent organizational skills and attention to detail
A proactive, problem-solving mindset with a passion for making information more useful
Bachelor's Degree

What You'll Get

Competitive salary, bonus opportunity, and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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