Chief of Staff

👋 About Us

At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

💻 The Role

We are seeking a Chief of Staff / Senior Operations Associate to report directly to our Head of Operations. This individual will play a critical role in driving operational efficiency, monitoring customer experience (CE) interactions, and overseeing design team projects to ensure we meet customer requirements. Additionally, they will collaborate with our Data Analyst to monitor and interpret key data insights, enabling us to make data-driven decisions that enhance both internal processes and customer satisfaction.

This role is ideal for a detail-oriented, analytical, and proactive professional with a strong background in data and operations who thrives in a fast-paced, high-growth environment.

Responsibilities:

🛠️ Customer Experience (CE) Monitoring & Improvement

• Oversee and monitor all CE interactions, identifying trends and areas for improvement.
• Develop and recommend strategies to enhance the customer experience based on data-driven insights.
• Collaborate with the CE team to implement process improvements and measure their impact.

📊 Design Team Project Oversight

• Track and monitor all design team projects to ensure they align with customer requirements and expectations.
• Serve as the operational point of contact, ensuring deadlines, quality standards, and client needs are consistently met.
• Identify risks, bottlenecks, and improvement opportunities, providing proactive solutions.

📈 Data Analysis & Collaboration

• Work closely with the Data Analyst to monitor and interpret performance metrics and project data.
• Leverage insights to recommend operational improvements and support strategic decision-making.
• Create reports and dashboards to track progress and highlight key findings for the Head of Operations and leadership team.

🔧 Operational Efficiency & Process Optimization

• Identify and implement process improvements to enhance efficiency across customer experience and design operations.
• Ensure consistent communication and collaboration between CE, design, and data teams.
• Develop and maintain clear documentation of processes, performance metrics, and improvement plans.

🔍 Strategic Support & Reporting

• Support the Head of Operations in tracking and reporting on key initiatives.
• Prepare reports, presentations, and summaries for internal stakeholders, ensuring they are data-informed and actionable.
• Assist with ad hoc projects and initiatives as needed.

Qualifications:

• 5+ years of experience in operations, data analysis, or a related role, with at least 2 years of experience in a leadership or senior associate capacity.

• Proven track record of monitoring and improving customer experiences through data-driven insights.
• Strong experience in project management, particularly with cross-functional teams.
• Proficiency in data analysis tools (e.g., Excel, SQL, or BI platforms) and the ability to translate data into actionable insights.
• Exceptional organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills, with experience working across teams and departments.
• Strong problem-solving abilities and a proactive mindset.
• Experience in the design or creative industry is a plus, but not required.
• Bachelor’s degree in business, operations, or a related field; advanced degree is a plus.
• Required language(s): English

💡THE/STUDIO’s Company Values

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives

🔎 Our Typical Hiring Process

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Initial Chat with Global Recruiter

3. Hiring Manager Interview

4. Assessment/Case Study - if applicable

5. Final Interview

Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.

At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.