HCV Housing Specialist

Description

Title: HCV Housing Specialist

Status: Non-Exempt/Hourly

Remote (Must reside in AZ, AL FL, IL, MT, SC, NC, PA, OR, TN, TX, NJ, NY and VA.)

The Objective of the Position

As the HCV Specialist, your primary objective would be to provide complex customer service/relations as well as process various transactions and functions related to the HCV rental assistance programs. As an HCV Housing Specialist, your tasks would include determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. As an HCV Housing Specialist, you will be responsible for accurate and complete files/transactions, resolution of customer services cases and responsiveness to participant and landlord inquiries. This position requires that 16 files are processed daily in an 8-hour shift.

HCV Specialist Responsibilities

• Educate participants on program requirements and family obligations
• Conduct participant briefings as needed
• Conduct eligibility and intake activities for program applicants & participants
• Conduct annual/interim recertifications within required time frames
• Process and monitor participant moves to a new dwelling, including portability
• Determine housing assistance payment and tenant rent calculation
• Prepare/Execute Housing Assistance Payment (HAP) Contracts
• Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
• Process all transactions within the PHA’s required business systems and procedures
• Maintain accurate and complete applicant/participant files
• Respond to and resolve any quality control findings associated with work completed
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements
• Ensure regular attendance and punctuality
• Perform other duties as assigned

Qualifications

HCV Specialist Requirements

• Possesses the ability to interpret laws, rules and regulations.
• Able to execute tasks and assignments while maintaining adherence to deadlines Able to solve problems independently
• Ability to use computers and other forms of technology to gather data, communicate and report to other individuals and agencies.
• Intermediate to Advanced skills in Microsoft Applications, including but not limited to Excel, Word, Outlook and SharePoint
• Ability to type 35 WPM High Attention to Detail
• Ability to communicate professionally, verbal and written Intermediate to Advanced problem-solving skills
• Ability to quickly learn new programs and applications
• Ability to quickly adapt to new conditions depending on the need of client

Education/Experience Required

• Housing Choice Voucher (HCV) Program Certified Housing Specialist OR
• 5+ years Housing Choice Voucher (HCV)/Public Housing/Property Management experience

This position will be available pending the successful award of the bid.

Equal Employment Opportunity Statement: 

AMA Consulting Group is an Equal Employment Opportunity employer. We are committed to providing a work environment free from discrimination and harassment. We ensure equal opportunity for all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, or genetic information. 

If you require accommodations to apply for a position, please contact our HR department at humanresources@amaconsultinggroup.com.