Offer summary

Qualifications:

Master’s qualification as a Psychologist/Counsellor or equivalent., Registration with the relevant psychological/counselling board., 2+ years of experience in trauma and critical incident management., Strong client service orientation and excellent communication skills..

Key responsabilities:

Act as the first point of contact for critical incident support.

Engage with global partners for the review and support of critical incident cases.

Accurately document clinical management information in the database.

Provide onsite or virtual support to clients in Canada as needed.

Job description

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

We require someone in Canada who will be able to attend to Critical Incidents, ensuring that we can meet the needs in those countries within the agreed upon Service Level Agreements.

Responsibilities:

Provide the first point of contact for custodians who require critical incident support.

Engage with various global subsidiaries and partners in the review, approval, and support of the provision of CI support.

Accurately capture all information on the database pertinent to the clinical management of the case.

Request and manage CI costing from global subsidiaries and partners and ensure that quotes are provided to customers for approval.

Provide onsite and/or virtual CI support to customers in Canada where and if needed.

Engage with all customers and stakeholders as and when required to ensure that CI and disruptive event services are effectively implemented.

Engage with Client Services and Customers in formal or ad hoc meetings to ensure that there is a comprehensive understanding of the services we deliver.

Create client protocols and relevant documentation working closely with the Client Services and Marketing team in the delivery of such materials.

Qualifications:

Minimum of a master’s Qualification as a Psychologist / Counsellor or equivalent qualification.

Registration with the specific psychological / counselling board in your respective country.

2+ years working experience with trauma and critical incident experience.

Be able to demonstrate excellent understanding of the various trauma and disruptive events theory and paradigms.

Ability to effectively merge Clinical and Critical Incident focus.

Client service orientation

Good telephone manner and ability to provide telephonic therapy.

Good Clinical understanding and ability to manage critical incidents and disruptive events.

Good time management and excellent administrative skills

Ability to work within a team.

Ability to work well under pressure.

Business and commercial awareness

Although this is typically a 5 day, 8 hours a day role, due to the nature of the role, this role requires flexibility to to work out of normal working hours, public holidays (if and where needed), and on rotation over the weekend (checking our mailbox 2 - 3 times a day from Saturday - Sunday and attend to any request that has come through).

Preferable the candidate should be located in areas within Canada with an Eastern Time Zone (EST), Central Standard Time Zone(CST) or Mountain Standard Time Zone (MST)

This job specification is not exhaustive and will be reviewed as the role develops.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

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