Offer summary

Qualifications:

Bachelor's degree in Computer Science or related IT field, Minimum of 2 years experience in Helpdesk, Systems Administration, or similar roles, Familiarity with networking monitoring tools, Knowledge of Active Directory, Group Policy, and scripting is a plus..

Key responsabilities:

Monitor and maintain customer systems and networks for optimal performance

Evaluate and resolve technical issues while collaborating with field technicians

Develop and update monitoring system templates and filter alerts

Create tickets for the Operations and Maintenance team and document network configurations.

Job description

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (08:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

Computer Science degree or related IT degree
At least 2 years’ experience in one of the following (or similar) roles: Helpdesk Engineer, Systems administrators, Systems Engineer
Have used networking monitoring tools or systems

Nice to Have:

ConnectWise Automate, ConnectWise RMM and ConnectWise Manage/PSA
Arcserve Shadow Protect / Shadow Control Portal
Zabbix monitoring platform
Microsoft Intune and Autopilot
Active Directory and Group Policy
Scripting
FTP
pFsense

What will you do?

As an operations and monitoring technician you will be working in the Operations and Maintenance Team to ensure customer systems and networks are working correctly.
You will be required to evaluate problems, fix issues, and interact with field technicians and observe problems closely until their resolutions.
Developing and updating templates for monitoring systems
Filtering alerts from various systems and creating email alert rules
Monitoring system performance and working with the service team in troubleshooting problems and developing solutions
Office 365 Alert Monitoring and issue identification
Security alert monitoring and issue escalation
Creating Tickets for the Operation and Maintenance team to work on
Network documentation
Offsite Backup Replications and Maintaining Backups Chain integrity
Installation of Shadow Protect on All new on boards, following Installation Procedure, as well as updating and maintaining procedure
Deploying firmware updates to network devices, e.g. Sophos routers, Unifi Access Points etc.

Join the awesome team and enjoy these benefits & perks:

Home-based
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, based in Australia since 2004, forms strong partnerships with key vendors such as Microsoft, Sophos, Dell, Cisco, and Veeam. They deliver a range of IT solutions, including cloud computing, cyber security, and IT support, to support businesses at any growth stage. Their services help businesses save time and money, ensuring that their clients across Australia stay at the forefront of technological innovations.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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