Offer summary

Qualifications:

Fluency in Spanish and proficiency in English are required., Previous experience in IT support or customer service is highly desirable., Strong problem-solving skills and effective troubleshooting abilities are essential., Excellent communication skills focused on delivering superior customer service..

Key responsabilities:

Provide technical support to Spanish-speaking customers via phone, email, and chat.

Diagnose and resolve various IT-related inquiries and issues.

Educate clients on product usage to enhance satisfaction.

Document customer interactions and collaborate with internal teams for complex challenges.

Job description

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a Spanish Speaking IT Services Representative to join a leading tech firm in Athens. This role is perfect for individuals fluent in Spanish who have a passion for technology and providing exceptional customer service. As an IT Services Representative, you will assist our Spanish-speaking clients in resolving their technical inquiries and ensure they have a seamless experience with our advanced IT solutions and services.

Responsibilities

Provide top-notch technical support to Spanish-speaking customers through multiple channels, including phone, email, and chat.
Diagnose, troubleshoot, and effectively resolve a variety of IT-related inquiries and issues.
Educate clients on how to utilize our products and services to maximize their usage and satisfaction.
Document all customer interactions and technical resolutions accurately in the support system.
Collaborate with internal teams to escalate and resolve more complex technical challenges as needed.
Keep customers informed about new features, product updates, and best practices to enhance their overall experience.
Participate in ongoing training and development to remain knowledgeable about product offerings and industry trends.

Requirements

Fluency in Spanish and proficiency in English are required.
Previous experience in IT support, technical support, or customer service is highly desirable.
Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
Excellent communication skills with a focus on delivering superior customer service.
Familiarity with IT systems, applications, and helpdesk tools is a plus.
Ability to work independently in a remote setting while being a collaborative team player.
Willingness to accommodate flexible working hours, including evenings and weekends as needed.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile