Offer summary

Qualifications:

Fluent in Spanish and English with strong communication skills., Prior experience in customer service, preferably in online payment or financial sectors., Knowledge of online payment systems and financial transactions is essential., Strong problem-solving skills and ability to work independently in a remote setting..

Key responsabilities:

Provide exceptional customer support to Spanish-speaking clients via various communication channels.

Address inquiries related to payment transactions and technical issues.

Educate clients on platform services to enhance their experience.

Maintain records of customer interactions for service improvement.

Job description

RemotePatrique Mercier Recruitment FR is thrilled to announce a fantastic career opportunity for a Spanish Speaking Client Care Consultant within the evolving Online Payment Platform sector. This position is fully remote and offers the chance to be part of a dynamic team dedicated to providing top-notch service to Spanish-speaking clients. If you are passionate about customer support and have a keen interest in online payment solutions, we would love to hear from you!

Key Responsibilities

Deliver exceptional customer support to Spanish-speaking clients via phone, email, and chat.
Address inquiries regarding payment transactions, account queries, and technical issues related to the online payment platform.
Educate clients about the services and tools provided by the platform, ensuring they can optimize their experience.
Proactively resolve customer issues by troubleshooting problems and providing effective solutions.
Keep records of customer interactions and issues for continuous service improvement.
Work closely with cross-functional teams to enhance the customer support experience.
Adhere to compliance and security protocols to maintain client confidentiality and safety.

Requirements

Fluent in both Spanish and English, with excellent verbal and written communication skills.
Prior experience in customer service or support roles, specifically in the online payment or financial sector, is an advantage.
Strong knowledge of online payment systems and financial transactions.
Outstanding problem-solving skills and a proactive approach to customer care.
Ability to work independently in a remote environment while being adaptable to varying customer needs.
Familiarity with support tools and software, including CRM systems.
Commitment to maintaining a positive customer experience and reputation.

Benefits