Offer summary

Qualifications:

Fluency in Dutch and English is essential., Experience in customer service or support roles, preferably in banking or finance., Strong problem-solving skills and ability to handle challenging situations calmly., Excellent communication skills with a focus on clarity and helpfulness..

Key responsabilities:

Provide comprehensive support to Dutch-speaking clients regarding banking products and services.

Assist customers with inquiries about accounts, transactions, and technical issues.

Document all customer communications accurately and maintain detailed records.

Collaborate with internal teams to resolve complex client concerns efficiently.

Job description

Patrique Mercier Recruitment PT is seeking a Dutch Speaking Banking Support Specialist to enhance our team in Athens. This position offers the exciting opportunity to work remotely while providing exceptional customer support to our Dutch-speaking clients in the banking sector. As a vital member of our customer service team, you will assist customers with their banking inquiries and ensure they have a positive banking experience. If you are fluent in Dutch and passionate about helping people, we encourage you to apply!

Responsibilities

Provide comprehensive support to Dutch-speaking clients regarding various banking products and services.
Assist customers with inquiries about their accounts, transactions, and technical issues.
Ensure professional and timely responses to all customer interactions, aiming for total satisfaction.
Document all customer communications accurately and maintain detailed records within our systems.
Collaborate with internal teams to efficiently resolve more complex client concerns.
Stay informed about current banking regulations and company policies to provide accurate assistance.
Foster strong relationships with customers to support loyalty and satisfaction.

Requirements

Fluency in Dutch and English is a must.
Experience in customer service or support roles; previous experience in banking or finance is preferred.
Strong problem-solving abilities and the capacity to handle challenging situations calmly.
Excellent communication skills focused on clarity and helpfulness.
Familiarity with customer service software; knowledge of CRM systems is a plus.
A true passion for providing outstanding customer service.
Willingness to work flexible hours, including weekends and holidays as necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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