Offer summary

Qualifications:

Fluent in Dutch and good level of English., Excellent communication and interpersonal skills., Strong problem-solving abilities and attention to detail., Previous customer service experience, preferably in e-commerce..

Key responsabilities:

Provide customer support to Dutch-speaking clients via phone, email, and chat.

Assist with inquiries, product information, and order processing.

Document customer interactions in the CRM system for follow-ups.

Collaborate with team members to enhance service delivery and customer satisfaction.

Job description

Start an exciting new chapter in your career with Patrique Mercier Recruitment JP as a Dutch Speaking Customer Service Representative for a leading E-commerce company in Greece! We offer a wonderful opportunity that includes paid relocation, allowing you to experience the stunning beauty and rich culture of Greece while you excel in your role. In this position, you will assist Dutch-speaking customers with their inquiries, providing exceptional support and helping them navigate their e-commerce experience. If you are passionate about customer service and eager to work in a vibrant international setting, this opportunity is made for you!

Responsibilities

Provide outstanding customer support to Dutch-speaking clients through phone, email, and chat.
Assist customers with their inquiries, product information, order processing, and any issues they may encounter.
Stay informed about the company’s products and services to offer accurate guidance.
Document customer interactions and problems in the CRM system for effective follow-ups.
Work collaboratively with team members to improve service delivery and enhance customer satisfaction.
Participate in training sessions to develop your skills and product knowledge further.
Contribute to process improvements and provide feedback on customer experiences.

Requirements

Fluent in Dutch, both written and spoken; good level of English is also required.
Excellent communication and interpersonal skills with a passion for customer service.
Ability to work effectively in a fast-paced environment and handle multiple inquiries.
Strong problem-solving skills with meticulous attention to detail.
Previous experience in customer service, ideally within the e-commerce sector, is beneficial.
Familiarity with CRM systems and online support tools.
A positive attitude, adaptability, and enthusiasm for embracing a new cultural experience in Greece.

Benefits