Offer summary

Qualifications:

Fluency in Polish (both spoken and written) is required., Strong verbal and written communication skills are essential., Experience in customer service, preferably in the electronics or technology sector, is an advantage., Excellent problem-solving abilities with a focus on customer satisfaction..

Key responsabilities:

Provide exceptional customer service via phone, email, and chat in Polish.

Assist customers with inquiries about electronics products, including features, troubleshooting, and warranties.

Resolve customer complaints and issues efficiently to ensure satisfaction.

Document customer interactions and maintain accurate records in the system.

Job description

Patrique Mercier Recruitment is proud to connect talented candidates with exciting career opportunities in Greece. We are currently seeking a Polish Speaking Customer Service representative for a renowned electronics company based in Greece. This role is perfect for individuals who are passionate about technology and providing exceptional customer support. As a key member of the customer service team, you will assist Polish-speaking customers with inquiries related to electronics products, troubleshooting, and service inquiries, ensuring they receive the highest standard of care. If you have a passion for customer service and technology, we encourage you to apply!

Responsibilities

Provide exceptional customer service via phone, email, and chat in Polish.
Assist customers with inquiries about electronics products, including features, troubleshooting, and warranties.
Resolve customer complaints and issues efficiently to ensure satisfaction.
Document customer interactions and maintain accurate records in the system.
Collaborate with team members to improve service quality and operational efficiency.
Stay knowledgeable about product offerings and company policies to provide accurate information to customers.

Requirements

Fluency in Polish (both spoken and written) is required.
Strong verbal and written communication skills.
Experience in customer service, preferably in the electronics or technology sector, is an advantage.
Excellent problem-solving abilities with a focus on customer satisfaction.
Ability to work independently and effectively in a fast-paced environment.
Familiarity with electronic products and services is a plus.
Proficient in using digital communication tools and customer management systems.

Benefits