French Speaking Customer Support for Online Content Creators Department

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exceptional career opportunities. We are currently looking for a French Speaking Customer Support Representative for the Online Content Creators Department. This role is suited for individuals passionate about digital content, social media, and providing top-notch customer service to creators in the industry.

Responsibilities

• Provide exemplary customer support to French-speaking content creators via phone, email, and chat regarding their inquiries and issues.
• Assist creators with account management, platform features, and content optimization to enhance their online presence.
• Resolve customer complaints and provide solutions to ensure a positive experience for content creators.
• Maintain detailed records of customer interactions and track issues as they arise.
• Collaborate with internal teams to gather information and address the clients' needs effectively.
• Keep abreast of industry trends and platform updates to provide informed assistance to content creators.
• Collect feedback from clients to improve services and ensure customer satisfaction.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably within the digital content or social media sector.
• Strong communication skills and an understanding of the content creator landscape.
• Proficient in using customer support tools and standard office applications.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work independently and handle multiple tasks in a dynamic environment.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks