Japanese Speaking Customer Service for the Top Electronics Company

Patrique Mercier Recruitment FR is thrilled to announce an exceptional opportunity for a Japanese Speaking Customer Service Representative for a leading Electronics Company. This position, available in Athens, Greece, offers a rewarding chance to support Japanese-speaking customers and help them navigate the world of cutting-edge electronic products.

Responsibilities

• Provide outstanding customer service to Japanese-speaking clients via phone, email, and chat, addressing inquiries related to electronic products and services.
• Assist customers with product information, troubleshooting, and resolving technical issues.
• Process orders, returns, and exchanges while ensuring compliance with company policies and procedures.
• Communicate effectively with customers to understand their needs and provide suitable solutions.
• Stay updated on the latest products and company updates to deliver accurate information to customers.
• Document all customer interactions and feedback meticulously for quality improvement.
• Collaborate with internal teams to resolve complex customer inquiries and foster positive relationships.

Requirements

• Fluency in Japanese and English, both written and spoken.
• Previous experience in customer service, preferably in the electronics or technology sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities, with an aptitude for troubleshooting technical issues.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and multitasking skills.
• Ability to work in a fast-paced environment while maintaining a high level of customer satisfaction.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks