Offer summary

Qualifications:

Fluency in Japanese and English, both written and spoken., Previous experience in customer service, preferably in the electronics or technology sector., Excellent communication and interpersonal skills., Strong problem-solving abilities and proficiency in customer service software..

Key responsibilities:

Provide outstanding customer service to Japanese-speaking clients via phone, email, and chat.

Assist customers with product information, troubleshooting, and resolving technical issues.

Process orders, returns, and exchanges while ensuring compliance with company policies.

Document all customer interactions and collaborate with internal teams to resolve inquiries.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exceptional opportunity for a Japanese Speaking Customer Service Representative for a leading Electronics Company. This position, available in Athens, Greece, offers a rewarding chance to support Japanese-speaking customers and help them navigate the world of cutting-edge electronic products.

Responsibilities

Provide outstanding customer service to Japanese-speaking clients via phone, email, and chat, addressing inquiries related to electronic products and services.
Assist customers with product information, troubleshooting, and resolving technical issues.
Process orders, returns, and exchanges while ensuring compliance with company policies and procedures.
Communicate effectively with customers to understand their needs and provide suitable solutions.
Stay updated on the latest products and company updates to deliver accurate information to customers.
Document all customer interactions and feedback meticulously for quality improvement.
Collaborate with internal teams to resolve complex customer inquiries and foster positive relationships.

Requirements

Fluency in Japanese and English, both written and spoken.
Previous experience in customer service, preferably in the electronics or technology sector.
Excellent communication and interpersonal skills.
Strong problem-solving abilities, with an aptitude for troubleshooting technical issues.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational and multitasking skills.
Ability to work in a fast-paced environment while maintaining a high level of customer satisfaction.

Benefits