Offer summary

Qualifications:

Fluency in Dutch (both spoken and written) is required., Strong communication and interpersonal skills are essential., Previous experience in customer service, compliance, or a related field is preferred., Detail-oriented with excellent problem-solving skills..

Key responsabilities:

Provide exceptional customer service via phone, email, and chat to Dutch-speaking clients.

Assist customers with inquiries related to anti-financial crime policies and procedures.

Effectively handle and resolve customer complaints while ensuring adherence to regulatory standards.

Collaborate with cross-functional teams to address compliance issues and improve service quality.

Job description

Patrique Mercier Recruitment is a premier agency dedicated to connecting skilled professionals with remarkable job opportunities across Greece. We are currently seeking a Dutch Speaking Customer Service representative to join an Anti-Financial Crime Unit. This role is a great opportunity for individuals who are passionate about compliance, customer service, and helping create a secure financial environment. In this position, you will assist Dutch-speaking clients by addressing inquiries, providing information on anti-financial crime policies, and ensuring compliance with regulations. If you are detail-oriented, have a strong commitment to integrity, and enjoy being part of a mission-driven team, we would love to see your application!

Responsibilities

Provide exceptional customer service via phone, email, and chat to Dutch-speaking clients.
Assist customers with inquiries related to anti-financial crime policies and procedures.
Effectively handle and resolve customer complaints while ensuring adherence to regulatory standards.
Document customer interactions and maintain accurate records in compliance with company policies.
Collaborate with cross-functional teams to address compliance issues and improve service quality.
Stay updated on anti-financial crime regulations and company policies to provide accurate guidance to customers.

Requirements

Fluency in Dutch (both spoken and written) is required.
Strong communication and interpersonal skills.
Previous experience in customer service, compliance, or a related field is preferred.
Detail-oriented with excellent problem-solving skills.
Ability to handle sensitive information with confidentiality and integrity.
Proficient in using digital tools and customer relationship management systems.
Willingness to work collaboratively in a team-oriented environment.

Benefits