Offer summary

Qualifications:

Fluency in Italian (both spoken and written) is essential; proficiency in English is a plus., Strong communication and interpersonal skills are required., Familiarity with various social media platforms and content moderation best practices is necessary., Previous experience in content moderation or customer service is preferred..

Key responsabilities:

Review and moderate user-generated content to ensure compliance with community guidelines.

Engage with users by responding to comments and inquiries in a professional manner.

Identify and report inappropriate content or user behavior that violates policies.

Analyze user interactions to suggest improvements for community engagement.

Job description

Patrique Mercier Recruitment is thrilled to announce an opportunity for Italian Speaking Social Media Content Moderators to join our vibrant team! We are looking for enthusiastic individuals fluent in Italian who are keen on fostering positive online communities through effective moderation. In this role, you will be responsible for reviewing user-generated content, engaging with users, and ensuring that all interactions align with community standards. If you're driven by the desire to enhance user experiences on social media and enjoy collaborating with a team, we would love to hear from you!

Responsibilities

Review and moderate user-generated content to ensure compliance with community guidelines and quality standards.
Engage with users by responding to comments, messages, and inquiries in a friendly and professional manner.
Identify, report, and address any inappropriate content or user behavior that violates community policies.
Analyze user interactions to gather insights and suggest improvements to enhance community engagement.
Keep up to date with brand guidelines to ensure consistency in messaging while moderating content.
Collaborate with team members to establish and implement effective best practices for moderation.
Provide constructive feedback on trends in content and user behavior to support continuous improvement in community management.

Requirements

Fluency in Italian (both spoken and written) is essential; proficiency in English is a plus.
Strong communication and interpersonal skills.
Familiarity with various social media platforms and best practices in content moderation.
Detail-oriented with strong analytical and problem-solving skills.
Professionalism in handling sensitive topics and providing constructive feedback.
Previous experience in content moderation, customer service, or similar roles is preferred.
Self-motivated and capable of thriving in a fast-paced, collaborative environment.

Benefits