Offer summary

Qualifications:

Fluent in Spanish and proficient in English, both spoken and written., Exceptional communication skills with a customer-oriented mindset., Strong problem-solving abilities and attention to detail., Previous experience in customer service, especially in e-commerce, is preferred..

Key responsabilities:

Provide outstanding customer service to Spanish-speaking clients via phone, email, and live chat.

Resolve customer queries and complaints efficiently to enhance satisfaction.

Document customer interactions and maintain detailed records in the CRM system.

Collaborate with team members to improve service processes and customer experiences.

Job description

Start an exciting chapter in your career with Patrique Mercier Recruitment JP as a Spanish Speaking Customer Service Representative for a leading e-commerce company in Greece! This role offers not only the chance to work in a vibrant industry but also paid relocation to experience the beautiful culture and lifestyle of Greece. You will be the first point of contact for our Spanish-speaking customers, addressing their inquiries, resolving issues, and providing exceptional service. If you are passionate about customer support and want to be part of a dynamic team in a fast-paced e-commerce environment, we want to hear from you!

Responsibilities

Provide outstanding customer service to Spanish-speaking clients through multiple communication channels, including phone, email, and live chat.
Resolve customer queries and complaints quickly and efficiently to enhance customer satisfaction.
Keep up to date with the company’s products, services, and promotions to provide accurate information to customers.
Document customer interactions and maintain detailed records in the company’s CRM system.
Collaborate with team members to improve service processes and customer experiences.
Engage in ongoing training to expand your knowledge of e-commerce trends and customer service practices.
Provide feedback and suggestions for continuous improvement in service delivery.

Requirements

Fluent in Spanish, both spoken and written; English proficiency is required.
Exceptional communication skills with a customer-oriented mindset.
Ability to multitask and work effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Previous experience in customer service, particularly in e-commerce, is an advantage.
Familiarity with CRM systems and e-commerce platforms.
A positive attitude, flexibility, and eagerness to embrace a new cultural experience in Greece.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive (Greek) monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.