Danish Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Danish Speaking Customer Service Representative within the Online Streaming Service Department. This role is ideal for individuals who are passionate about entertainment and technology, and who thrive on helping customers enjoy a seamless streaming experience.

Responsibilities

• Provide outstanding customer service to Danish-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries about subscription plans, content catalog, and technical issues related to the streaming service.
• Troubleshoot technical problems and provide clear guidance to customers on how to resolve their issues.
• Handle complaints and feedback with professionalism, ensuring high levels of customer satisfaction.
• Stay informed about the latest features, content offerings, and promotions to assist customers effectively.
• Document all customer interactions accurately and contribute feedback for service improvement.
• Collaborate with internal teams to escalate and resolve complex customer issues.

Requirements

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, preferably in the technology or entertainment industry.
• Excellent communication skills with a customer-oriented mindset.
• Strong problem-solving abilities and the capacity to work in a fast-paced environment.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with effective organizational skills.
• A passion for streaming services and familiarity with current entertainment trends is a plus.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks