Portuguese Speaking e-Cigarette Customer Support Health Department

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Portuguese Speaking e-Cigarette Customer Support Representative within our Health Department. This role is perfect for individuals who are dedicated to providing outstanding customer service while supporting health and wellness through e-cigarette products. As a vital team member, you will assist Portuguese-speaking customers with their queries and ensure they receive accurate and helpful information.

Responsibilities

• Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat regarding e-cigarette products and health inquiries.
• Deliver clear and accurate information about product usage, safety precautions, and health considerations.
• Assist with troubleshooting customer issues and facilitate returns or exchanges when necessary.
• Document customer interactions and feedback to contribute to service improvement initiatives.
• Stay informed about industry regulations, health guidelines, and evolving trends related to e-cigarettes.
• Collaborate with the health department team to enhance product knowledge and maintain high customer service standards.

Requirements

• Fluency in Portuguese and English, with strong verbal and written communication skills in both languages.
• Experience in customer service, particularly in the health or e-commerce sector, is preferred.
• Familiarity with e-cigarette products and related health issues is a strong advantage.
• Excellent problem-solving skills and a strong commitment to customer satisfaction.
• Proficiency in customer support software and Microsoft Office applications.
• Detail-oriented, with the ability to manage multiple inquiries and tasks efficiently.
• A passion for health and wellness, with a drive to provide informed support to customers.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks